Kwalin Barber
Verona
Summary
Developed essential skills in healthcare environment, including patient care, communication, and teamwork. Seeking to transition into new field where these transferrable skills can be applied effectively. Aiming to leverage these abilities to contribute meaningfully in dynamic and supportive workplace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Clipboard Health
12.2023 - Current
- Engaged in everyday tasks with clients.
- Documented all input-output flows.
- Provided feeding support to individuals in need.
- Executed precise bathing and grooming techniques for optimal hygiene maintenance.
Certified Medical Assistant (CMA)
DAVITA DIALYSIS KIDNEY CARE
09.2022 - 10.2023
- Maintained accurate records of patients' vitals.
- Facilitated processing of prior authorizations to optimize workflow efficiency.
- Coordinated seamless flow of patients at entry and exit points.
- Managed communication flow through call handling.
- Prepared charts.
- Addressed and resolved service-related issues effectively, fostering positive relationships.
Certified Nursing Assistant
Canterbury
07.2017 - 11.2019
- Recorded comprehensive patient information.
- Established strong, enduring professional connections.
- Supported daily routines efficiently.
MEDICAL ASSISTANT
STERLING PEDIATRICS
11.2015 - 06.2017
- Handled incoming calls and confirmed insurance details.
- Prepared charts.
- Performed detailed assessments during patient physical examinations.
- Administered injections and monitored vital signs.
- Administered patient treatment and procedures.
Customer Service Representative
Macys
10.2014 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Diploma - Medical Assistant
Kaplan Career Institute-Pittsburgh
Pittsburgh, PA06.2016
High School Diploma - high school
PennHills School District
Penn Hills Pa 06.2013
Skills
- ELECTROCARDIOGRAPHY
- VENIPUNCTURE
- Injections
- Finger Sticks
- Vital Signs
- ICD and CPT Training
- Snellen Eye Chart
- Throat Swabs
- Urinalysis
- Medical Claim Forms
- Height and Weight
- Peak Flow Meter
- Patient monitoring
- Phlebotomy
- Medical Billing
- Patient Care
- EMR Systems
- ICD-10
- Epic
- Medical Office Experience
- Laundry
- Dialysis Experience
- Transcription
- Insurance Verification
- Inside sales
- Telemarketing
- Customer service
Certification
- AED Certification
- CPR Certification
- CNA
- BLS Certification
- CCMA Certification
Additional Information
B2B, Negotiation
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
CNA - Certified Nursing Assistant
Clipboard Health
12.2023 - Current
Certified Medical Assistant (CMA)
DAVITA DIALYSIS KIDNEY CARE
09.2022 - 10.2023
Certified Nursing Assistant
Canterbury
07.2017 - 11.2019
MEDICAL ASSISTANT
STERLING PEDIATRICS
11.2015 - 06.2017
Customer Service Representative
Macys
10.2014 - 01.2017
Diploma - Medical Assistant
Kaplan Career Institute-Pittsburgh
High School Diploma - high school
PennHills School District
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