Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kwame Wilson

Philadelphia

Summary

Enthusiastic and motivated Store Manager that enjoys working towards a challenge. Excellent time management skills enhanced by a determination to succeed. Ability to understand processes quickly and efficiently in order to meet the team and corporate objectives. Excellent interpersonal and management skills used to achieve targets with tight and demanding times scales/ deadlines. Active team player with the ability to work on own initiative. Looking to obtain a management position in a organization where exceptional leadership skill and ability will be useful to meet set organizational goals.

Overview

11
11
years of professional experience

Work History

SR Site Leader

GoPuff
11.2022 - Current
  • Led operational teams to ensure compliance with safety and quality standards.
  • Implemented process improvements to enhance efficiency in daily workflows.
  • Mentored junior staff, fostering skill development and team cohesion.
  • Developed training programs to improve employee performance and engagement.
  • Established key performance indicators to monitor team effectiveness and productivity.
  • Led a team of 80+ associates, fostering collaboration and enhancing workplace safety protocols.

Floor Manager

Eddie V's Prime Seafood & Steaks
02.2019 - 11.2022
  • Supervise daily front-of-house operations to ensure smooth service and exceptional guest experiences.
  • Handle guest concerns and feedback professionally, promptly, and graciously.
  • Monitor and uphold Eddie V’s service standards, steps of service, and ambiance expectations.

SENIOR RESTAURANT MANAGER

THE CHEESECAKE FACTORY
04.2015 - 01.2019
  • Oversaw daily restaurant operations, ensuring exceptional customer service and adherence to quality standards.
  • Implemented staff training programs, enhancing team performance and operational efficiency.
  • Analyzed sales trends, adjusting strategies to maximize revenue and improve profitability.

Education

No Degree - Business Administration And Management

Community College of Philadelphia
Philadelphia, PA

Skills

  • Leadership
  • Customer Service
  • Conflict Resolution
  • Inventory Management
  • Time Management

Timeline

SR Site Leader

GoPuff
11.2022 - Current

Floor Manager

Eddie V's Prime Seafood & Steaks
02.2019 - 11.2022

SENIOR RESTAURANT MANAGER

THE CHEESECAKE FACTORY
04.2015 - 01.2019

No Degree - Business Administration And Management

Community College of Philadelphia
Kwame Wilson