Kweilin Mercurio
Carnegie
Summary
Meticulous professional with expertise in data analysis and extensive experience in customer communication spanning over 10 years. Proven ability to resolve conflicts and train teams effectively, ensuring operational efficiency and safety. Keen to acquire new skills. Collaborative team member.
Overview
2026
2026
years of professional experience
Work History
Inmate Work Program Supervisor
Allegheny County Jail / Trinity
Pittsburgh
2025 - Current
- Supervise Inmates while they work in the prison.
- Coordinate coverage for daily work.
- Train New Inmates on Procedures
- Conduct Safety inspections
- Monitor inmate behavior and address conflicts.
- Facilitate communication between staff, inmates and internal staff.
- Analyze and collect daily work data and reports.
Medical Claims Analyst
Aetna/ CVS Remote
Pittsburgh
04.2024 - 09.2025
- Analyzed medical claims for accuracy and compliance with regulations.
- Reviewed patient documentation to validate claim submissions and procedures.
- Coordinated with healthcare providers to resolve claim discrepancies and issues.
- Utilized claims processing systems to manage and track claim statuses effectively.
- Communicated with customers to provide updates on claim determinations and status.
- Collaborated with team members to enhance workflow efficiency in claims processing.
- Monitored accounts receivable balances to ensure timely collection of payments.
- Collaborated with healthcare providers to resolve outstanding claims issues.
School Bus Driver
First Student Transportation
Pittsburgh
02.2021 - 02.2025
- Safely transported students to and from school and activities
- Conducted pre-trip and post-trip inspections on the bus
- Communicated effectively with parents regarding student safety
- Monitored student behavior during transit to ensure safety
- Maintained accurate logs of routes and incidents
- Assisted in emergency situations following established protocols
- Collaborated with school staff to coordinate transportation needs
- Adhered to traffic laws and company policies during operations
- Transported students to school in a timely manner while keeping assigned route schedule.
Residential House Cleaner
Self Employed
Pittsburgh
01.2012 - 03.2020
- Communicated effectively with clients to address concerns and special requests.
- Maintained high standards of cleanliness in various home environments.
- Developed customized cleaning plans based on client preferences and needs.
- Organized cleaning supplies and equipment for efficient workflow.
- Implemented time management techniques to optimize daily schedules.
Front Desk Manager
Comfort Inn & Suites
Pittsburgh
05.2015 - 03.2019
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Supervised front desk staff and provided training on customer service protocols.
- Coordinated room assignments and maintained accurate reservations using hotel management software.
- Resolved guest complaints and addressed inquiries with professionalism and courtesy.
- Oversaw daily cash handling procedures and ensured accuracy in financial transactions.
- Developed schedules for front desk staff to optimize coverage during peak hours.
- Implemented new procedures to enhance guest satisfaction and streamline operations.
- Collaborated with housekeeping to ensure timely room readiness for arriving guests.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
Skills
- Data analysis
- Claims processing
- Conflict resolution
- Customer communication
- Training coordination
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Document management
- Safety inspection
- Inmate supervision
- Scheduling proficiency
Timeline
Medical Claims Analyst
Aetna/ CVS Remote
04.2024 - 09.2025
School Bus Driver
First Student Transportation
02.2021 - 02.2025
Front Desk Manager
Comfort Inn & Suites
05.2015 - 03.2019
Residential House Cleaner
Self Employed
01.2012 - 03.2020
Inmate Work Program Supervisor
Allegheny County Jail / Trinity
2025 - Current