Kweilin Preston
Pittsburgh,PA
Summary
Professional with strong experience in family services and support. Skilled in assessing needs, developing individualized plans, and providing emotional guidance. Strong focus on team collaboration and achieving results. Known for adaptability, reliability, and effective communication.
Overview
18
18
years of professional experience
Work History
Family Specialist
Early Learning Resource Center
Pittsburgh, PA
11.2019 - Current
- Meet high-performance standards to compile data as prescribed by the Pennsylvania Department of Public Welfare while maintaining the ability to aid clients to receive subsidy.
- Plan, organize, process and manage caseloads to ensure timely eligibility determination and ongoing case management within DPW regulated timeframes.
- Counsel clients of their rights and responsibilities as recipients of subsidized child care benefits through individual conferencing, phone communication and by written correspondence
- Responsible for the maintenance of PELICAN Inbox and Update
Office Assistant
YWCA of Greater Pittsburgh
Pittsburgh
08.2018 - 11.2018
- Maintains high levels of confidentiality when working with sensitive and personal client, vendor, employee and contract information.
- Organizing scanning and filling of documents
- Responsible for sorting incoming and outgoing mail
- Helping organize and maintain office common areas
DATA ENTRY CLERK
BNY MELLON
Pittsburgh
08.2017 - 08.2018
- Perform and Review collateral loan documents
- Post data and document exceptions into record system
- Pull loans for projects and shipments
Auto Loan Processor
PNC BANK
Pittsburgh
03.2016 - 05.2017
- Process and close loans to comply with rules and regulations
- Contact car dealership finance department to get information needed to process loan
- Meet timeline of all necessary disclosures
- Ensure all information on loan is correct
Contact Center Specialist II
Citizens Bank
Pittsburgh
05.2013 - 03.2016
- Responded to diverse incoming customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering satisfactory solutions and appropriate options
- Handled customer accounts for auto loans and home equity loans
- Updated system with customer's personal information
Customer Care Specialist
Towers Watson
Pittsburgh
09.2012 - 04.2013
- Promptly answered screens, and processed medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures
- Verified eligibility benefits and other insurance information for providers and customers
- Updated system with customer's personal information
Customer Service Sales Representative
Dominion Retail
Pittsburgh
08.2009 - 07.2012
- Sold energy such as gas and electric to residents and business as well as products and services such as waterline, gas line, in home plumbing and other insurances
- Employed quality communications over the phone at all times
- Analyzed clients' needs regarding energy and budget billing
Customer Service Representative
NCO
Pittsburgh
09.2008 - 09.2009
- Customer Service Representative
- Responsible for providing customers with account information regarding their electric bill
- Set up payments arrangements, processed credit card and checks payments, provided customer with current balance
- Set up reconnects for customers service if disconnected
Education
Associate Degree in Specialized Business - Business Management in Specialized Business
Everest Institute
Pittsburgh09.2010
Timeline
Family Specialist
Early Learning Resource Center
11.2019 - Current
Office Assistant
YWCA of Greater Pittsburgh
08.2018 - 11.2018
DATA ENTRY CLERK
BNY MELLON
08.2017 - 08.2018
Auto Loan Processor
PNC BANK
03.2016 - 05.2017
Contact Center Specialist II
Citizens Bank
05.2013 - 03.2016
Customer Care Specialist
Towers Watson
09.2012 - 04.2013
Customer Service Sales Representative
Dominion Retail
08.2009 - 07.2012
Customer Service Representative
NCO
09.2008 - 09.2009
Associate Degree in Specialized Business - Business Management in Specialized Business
Everest Institute