Kwende Williams
Elkins Park
Summary
Adept at debt recovery and maintaining high stress tolerance, I excelled in roles at Be Epic LLX, Walmart, and Merakey, enhancing collection rates and data accuracy. Leveraging skip tracing and effective communication, I consistently met deadlines, achieving near-perfect data entry accuracy and significantly improving payment processes.
Overview
13
13
years of professional experience
Work History
Debt Collector Agent
Be Epic LLX
Atlanta
01.2019 - 01.2025
- Maintained accurate records of collection activities, payments, adjustments, and other related information.
- Recorded information about status of collection efforts.
- Monitored debtor accounts for changes in status or payment arrangements.
- Initiated telephone calls, emails or written correspondence with debtors regarding overdue payments.
- Accepted and processed customer payments and applied toward account balances.
- Advised delinquent customers on strategies for debt repayment.
- Answered customer questions regarding account discrepancies or problems.
- Prepared legal documents such as summons, complaints, judgments, and garnishments when necessary.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Customer Service Cashier
Walmart
Wyncote
02.2016 - 02.2019
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered customers' questions and provided information on store procedures or policies.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Counted and balanced cashier drawers.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Processed credit card transactions accurately and efficiently.
Data Entry Clerk
Merakey
Lafayette Hill
02.2012 - 02.2016
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained data entry requirements by following data program techniques and procedures.
- Reviewed existing information for accuracy and made necessary corrections.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Utilized specialized software applications related to the job role.
- Verified accuracy and completeness of data entry into the database system.
- Adjusted settings for format, page layout and line spacing.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Organized and filed data in appropriate locations for easy access to essential information.
Education
High School Diploma -
Thomas Fitzsimmons
Philadelphia, PA06-2008
Some College (No Degree) - Business Administration
Community College of Philadelphia
Philadelphia, PASkills
- Debt recovery strategies
- Stress tolerance
- Skip tracing techniques
- Patience and persistence
Timeline
Debt Collector Agent
Be Epic LLX
01.2019 - 01.2025
Customer Service Cashier
Walmart
02.2016 - 02.2019
Data Entry Clerk
Merakey
02.2012 - 02.2016
High School Diploma -
Thomas Fitzsimmons
Some College (No Degree) - Business Administration
Community College of Philadelphia