Kwende Williams
Philadelphia
Summary
Dedicated Customer Service Professional with call center and remote work experience handling high-volume inbound and outbound calls. Known for strong communication skills, problem resolution, and maintaining customer satisfaction while meeting productivity and quality standards.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Health Partners Plan Inc
01.2021 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Provided accurate information on health plans, benefits, and services to enhance customer understanding.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Call Center Agent
Alorica
06.2019 - 12.2020
- High-volume inbound support
- Account updates, escalations, and documentation
- Maintained customer satisfaction scores
Customer Support Associate
Teleperformance (Remote)
01.2017 - 05.2019
- Phone, email, and chat support
- Order processing and issue resolution
- Followed compliance and call-flow guidelines
Education
High School Diploma -
Thomas Fitzsimons High School
2600 W Cumberland StSkills
- Active listening
- Critical thinking
- Data entry
- Remote Customer Skills
- Live Chat & Email Support
- HIPAA / Confidential Information Handling
- Call Center Operations
- Time Management
- Order Processing & Account Updates
- Problem resolution
- Microsoft Excel
Timeline
Customer Service Representative
Health Partners Plan Inc
01.2021 - Current
Call Center Agent
Alorica
06.2019 - 12.2020
Customer Support Associate
Teleperformance (Remote)
01.2017 - 05.2019
High School Diploma -
Thomas Fitzsimons High School