Kyheim Bullock
Philadelphia
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. I am also very tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Further more I have skills being a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Dishwasher
Shannondell At Valley Forge
03.2014 - 06.2016
- Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen
- Washed pots and pans and trays by hand and using industrial washing machine
- Organized clean utensils in storage bins for servers to access easily
- Cleaned dishes with detergent, rinsing and sanitizing chemical in 2 compartment sink
- Sprayed all rack items with hot water to loosen and remove food residue
- Cleaned and sanitized various kitchen surfaces using specific cleaning supplies
- Removed trash and garbage by taking to dumpster often
Dietary Aide
Suburban Woods Health And Rehabilitation Center
09.2016 - 01.2018
- Created new dishes to develop healthier meal options for patients
- Used dishwasher to wash plates, cups, utensils, serving tools and cooking equipment
- Restock clean wares to their proper location
- Put away, stock and clean other areas of the department as assigned
- Drain, clean, and refill dish tank at least hourly to maintain our minimum standard
- Dispose of trash and cardboard boxes at the end of the shift
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
Carpet Cleaner
Stanley Steemer
03.2018 - 08.2019
- Cleaned vehicle interior surfaces such as carpets, floor mats and seats
- Provided every customer with top-notch service and satisfied each client's individual needs
- Make extra sales with customers by offering different cleaners and warranties for extra costs
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures
- Exceeded performance targets consistently by delivering high-quality results that met or surpassed client expectations.
- Streamlined carpet cleaning processes for faster completion times without compromising quality.
- Continuously improved skills through training sessions, workshops, and certification courses related to the carpet cleaning industry.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Reduced customer complaints with meticulous attention to detail and adherence to high-quality standards.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Billing Clerk (Temporary)
Reimbursement Technologies Inc
08.2019 - 11.2019
- Created highly organized filing system for account documents resulting in increased efficiency
- Noted account information in company data systems
- Gathered information to produce accounts payable reports for review
- Handled account payments and provided information regarding outstanding balances.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Monitored outstanding invoices and performed collections duties.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Created improved filing system to maintain secure client data.
- Utilized various software programs to process customer payments.
- Collaborated with customers to resolve disputes.
Car Detailer
Conicelli Honda
11.2019 - 07.2021
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Provided exceptional customer service and addressed customer inquiries.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.
- Assisted with inventory control measures, ensuring adequate stock levels of necessary supplies at all times.
- Streamlined workflow processes by keeping tools and supplies well-organized for easy access throughout each task.
- Increased company revenue through upselling additional services such as paint protection, fabric guard, or glass treatment.
- Adapted quickly to new detailing technologies and tools, keeping service offering competitive.
Instacart Shopper
Instacart
09.2021 - 07.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Consulted with customers on food selections and custom order requests.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
Dasher
DoorDash
12.2023 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Boosted overall delivery performance by staying up-to-date on platform updates and best practices.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Contributed towards increased order volume through consistent work ethic and dependable reputation as a Dasher.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers to promote continued business opportunities.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Education
No Degree - Business Administration And Management
Montgomery County Community College
Blue Bell, PAHigh School Diploma -
Norristown Area High School
Norristown, PA06-2016
Skills
- Quick decision making
- Patience and tolerance
- Reliability and punctuality
- Safety awareness
- Efficient multitasking
- Strong navigation skills
- Tech-savviness
- Vehicle maintenance
- Customer service
- Quick learner
- Hardworking and responsible
- Decision-making
- Problem-solving
- Time management
- Customer communication
- Dedicated team player
- Good driving record
- Payment collection
- Loading and unloading
- Smartphone use
- Urban delivery management
- Client relations
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Reliability
- Active listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Dasher
DoorDash
12.2023 - Current
Instacart Shopper
Instacart
09.2021 - 07.2023
Car Detailer
Conicelli Honda
11.2019 - 07.2021
Billing Clerk (Temporary)
Reimbursement Technologies Inc
08.2019 - 11.2019
Carpet Cleaner
Stanley Steemer
03.2018 - 08.2019
Dietary Aide
Suburban Woods Health And Rehabilitation Center
09.2016 - 01.2018
Dishwasher
Shannondell At Valley Forge
03.2014 - 06.2016
No Degree - Business Administration And Management
Montgomery County Community College
High School Diploma -
Norristown Area High School
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