Kyla Purpura
Kingston
Summary
Dedicated management professional experienced in leading and supporting teams in healthcare and behavioral health settings. Skilled in staff coordination, patient support, employee training, workflow management, and fostering positive team environments. Known for strong communication, collaboration, and the ability to build supportive relationships with staff, leadership, patients, providers, and community partners. Experienced in maintaining efficient operations, encouraging team growth, and ensuring quality care and compliance with organizational standards.
Overview
10
10
years of professional experience
Work History
Lead Patient Coordinator
Cadence
01.2023 - Current
- Assist in implementing and facilitating new workflows to improve team efficiency and patient care processes.
- Support and train staff on updated protocols, procedures, and operational changes.
- Collaborate with leadership across multiple departments to ensure smooth coordination of services.
- Serve as a point of contact for participating providers, fostering strong professional relationships and communication.
- Contact patients to review recommendations from Cadence Nurse Practitioners and physicians, ensuring clear communication and adherence to treatment plans.
- Provide reminders and support to patients regarding lab orders and follow-up care needs.
- Conduct medication reconciliation with patients to ensure accuracy and adherence to prescribed treatment plans.
- Deliver compassionate, patient-centered support while promoting positive healthcare experiences aligned with organizational goals.
- Maintain accurate and detailed documentation of patient interactions in compliance with HIPAA regulations and clinical protocols.
- Independently manage responsibilities while consistently meeting performance expectations and deliverables.
- Support workflow consistency and successful implementation of organizational initiatives.
Onboarding Specialist
Cadence
11.2022 - 01.2023
- Enrolled patients into remote patient monitoring programs for chronic disease management.
- Educated patients on the use of home monitoring equipment and provided technical support as needed.
- Assisted patients in understanding care plans and navigating remote healthcare services.
- Maintained accurate patient documentation and ensured compliance with healthcare procedures and protocols.
Center Manager
01.2016 - 11.2022
- Managed daily operations of a recovery facility supporting individuals recovering from drug and alcohol addiction.
- Supervised and supported a team of 30+ employees in a fast-paced healthcare environment.
- Collaborated with leadership and external organizations to connect patients with recovery resources and support services.
- Maintained compliance with state, federal, and regulatory agency standards.
- Assisted with staff scheduling, workflow coordination, reporting, and operational oversight.
- Participated in community outreach initiatives to raise awareness about addiction recovery resources and strengthen community partnerships.
Education
Medical Assistant Certification -
NWCA
01-2024
Medical Assistant -
Allied Medical And Technical Institute
01-2008
General Studies - undefined
Luzerne County Community College
01-2005
Skills
- Team Leadership & Staff Support
- Patient Coordination
- Remote Patient Monitoring
- Healthcare Operations
- Employee Training & Development
- Community Outreach
- Regulatory Compliance
- HIPAA Compliance
- Communication & Collaboration
- Workflow Coordination
- Medication Reconciliation
- Problem Solving
- Administrative Support
- EHR Experience
- Scheduling appointments
- Strong leadership
- Customer service
- Attention to detail
- Multitasking
- Patient care
- Critical thinking skills
- Organizational skills
- Verbal and written communication
- Creative problem solving
- Patient education
Timeline
Lead Patient Coordinator
Cadence
01.2023 - Current
Onboarding Specialist
Cadence
11.2022 - 01.2023
Center Manager
01.2016 - 11.2022
General Studies - undefined
Luzerne County Community College
Medical Assistant Certification -
NWCA
Medical Assistant -
Allied Medical And Technical Institute