Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Durden

Philadelphia

Summary

Dynamic supervisor adept in training and mentoring teams, enhancing performance through effective workflow management. Committed to improving customer service and operational efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Supervisor

Transdev
Philadelphia, PA
01.2024 - Current
  • Supervised daily operations, ensuring compliance with safety and regulatory standards.
  • Trained and mentored team members to enhance performance and improve service delivery.
  • Implemented process improvements that increased operational efficiency and reduced turnaround times.
  • Coordinated scheduling and resource allocation to optimize workforce productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Bus Operator

SEPTA
Philadelphia, PA
12.2018 - 02.2024
  • Operated transit buses safely, ensuring timely service for diverse passenger needs.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
  • Assisted passengers with disabilities, providing exceptional customer service and support.
  • Managed route navigation using GPS systems to optimize travel efficiency.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.

Ramp Agent

Southwest Airlines
Philadelphia, PA
04.2006 - 02.2019
  • Coordinated aircraft arrivals and departures to ensure on-time performance.
  • Operated ground service equipment for loading and unloading baggage.
  • Conducted safety checks on all ramp operations to maintain compliance with regulations.
  • Trained new team members on safety protocols and operational procedures.
  • Resolved operational issues promptly to minimize delays and enhance customer satisfaction.
  • Collaborated with flight crews to facilitate efficient aircraft turnaround processes.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Education

High School Diploma -

Northeast High School
Philadelphia, PA
06.2001

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Staff development
  • Workflow management
  • Time management

Certification

Multiple bus operating certifications

Certified to operate M-4 Train

Ada certified

Timeline

Supervisor

Transdev
01.2024 - Current

Bus Operator

SEPTA
12.2018 - 02.2024

Ramp Agent

Southwest Airlines
04.2006 - 02.2019

High School Diploma -

Northeast High School
Kyle Durden