Kyle Durden
Philadelphia
Summary
Dynamic supervisor adept in training and mentoring teams, enhancing performance through effective workflow management. Committed to improving customer service and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor
Transdev
Philadelphia, PA
01.2024 - Current
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored team members to enhance performance and improve service delivery.
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Coordinated scheduling and resource allocation to optimize workforce productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Bus Operator
SEPTA
Philadelphia, PA
12.2018 - 02.2024
- Operated transit buses safely, ensuring timely service for diverse passenger needs.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Assisted passengers with disabilities, providing exceptional customer service and support.
- Managed route navigation using GPS systems to optimize travel efficiency.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
Ramp Agent
Southwest Airlines
Philadelphia, PA
04.2006 - 02.2019
- Coordinated aircraft arrivals and departures to ensure on-time performance.
- Operated ground service equipment for loading and unloading baggage.
- Conducted safety checks on all ramp operations to maintain compliance with regulations.
- Trained new team members on safety protocols and operational procedures.
- Resolved operational issues promptly to minimize delays and enhance customer satisfaction.
- Collaborated with flight crews to facilitate efficient aircraft turnaround processes.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Education
High School Diploma -
Northeast High School
Philadelphia, PA06.2001
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Staff development
- Workflow management
- Time management
Certification
Multiple bus operating certifications
Certified to operate M-4 Train
Ada certified
Timeline
Supervisor
Transdev
01.2024 - Current
Bus Operator
SEPTA
12.2018 - 02.2024
Ramp Agent
Southwest Airlines
04.2006 - 02.2019
High School Diploma -
Northeast High School