Kyle Hoffert
Fredericksburg
Summary
Dynamic Door Hardware Technician with proven expertise at H&M Glass in quality control and troubleshooting. Skilled in project coordination and team collaboration, I enhanced assembly efficiency and trained junior technicians. Committed to safety and customer satisfaction, I consistently delivered reliable hardware solutions. All the above while maintaining proper function and general maintenance of all machinery involved in the preparation and installation of hardware and aluminum fabrication. I seamlessly transitioned into a career in professional golf management where I showed exceptional playing ability as well as maintaining a clean, up to date golf facility. I excelled in teaching not only clients on how to improve their own games but as well as transferring knowledge learned in the industry to a younger generation of professionals.
Overview
14
14
years of professional experience
Work History
Door Hardware Technician
Keystone GMS
Lebanon, PA
02.2023 - Current
- Assisted in assembly and installation of hardware components.
- Conducted quality checks to ensure hardware functionality and performance.
- Supported troubleshooting efforts for system malfunctions and repairs.
- Maintained accurate inventory of tools and equipment used for each job.
- Work directly with job site foreman and General Contractors to coordinate schedules and timelines.
Assistant Golf Professional
Pine Meadows Golf Complex
Lebanon, PA
11.2021 - 02.2023
- Assisted in daily operations of golf course, ensuring optimal conditions for members and guests.
- Coordinated member events and tournaments, enhancing overall participant experience and engagement.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain satisfaction.
- Utilized point-of-sale systems for accurate transactions and inventory management during peak hours.
- Developed promotional materials for events, increasing member participation through effective communication strategies.
- Monitored course conditions regularly, providing feedback for necessary adjustments to enhance playability and safety.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Conducted private lessons focusing on individual player development and improvement.
- Maintained up-to-date knowledge of industry trends through continuous professional development opportunities such as conferences or workshops.
Assistant Golf Professional
Heidelberg Country Club
Bernville, PA
08.2019 - 11.2021
- Trained new staff on course policies, procedures, and customer interaction techniques to ensure consistency.
- Collaborated with senior professionals to implement process improvements for equipment maintenance workflows.
- Oversaw training of services staff and other day-to-day activities on driving range.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Supported membership growth with tailored recruitment efforts targeting potential prospects in the community.
- Cultivated a welcoming atmosphere by organizing social events and fostering positive relationships among members.
- Assisted with the coordination of charity tournaments to support local community initiatives.
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Assisted manager with making purchases for club pro shop.
Door Hardware Technician/Lead Fabricator
H&M Glass
Lebanon, PA
06.2012 - 08.2019
- Collaborated with team members to streamline assembly processes, enhancing efficiency.
- Conducted routine maintenance on machinery, preventing downtime and extending equipment lifespan.
- Implemented quality control measures to improve product reliability and customer satisfaction.
- Trained junior technicians on safety protocols and troubleshooting techniques, fostering skill development.
- Developed detailed documentation for repair procedures, improving knowledge sharing within the team.
- Investigated hardware product issues involving materials and software and devised solutions.
- Streamlined the troubleshooting process with detailed documentation of hardware problems and resolutions.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
Education
High School Diploma - General Studies
Northern Lebanon High School
Lebanon, PA06.2012
Skills
- Door hardware installation
- Quality control measures
- Troubleshooting techniques
- Inventory management
- Equipment maintenance
- Safety protocol compliance
- Team collaboration
- Project coordination
- Machinery operation
- Hardware functionality testing
- Communication skills
- Problem resolution methods
- Hardware repair
- Project management
- Hardware maintenance
- General construction knowledge
- Specialized construction knowledge
Timeline
Door Hardware Technician
Keystone GMS
02.2023 - Current
Assistant Golf Professional
Pine Meadows Golf Complex
11.2021 - 02.2023
Assistant Golf Professional
Heidelberg Country Club
08.2019 - 11.2021
Door Hardware Technician/Lead Fabricator
H&M Glass
06.2012 - 08.2019
High School Diploma - General Studies
Northern Lebanon High School