Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Kyle Jones

940 E Maiden St Apt 431 Washington

Summary

Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful General Maintenance Worker with 3 years of hands-on experience carrying out various maintenance tasks to avoid malfunctions. Skilled in analyzing repair requests, resolving and troubleshooting common failures and stocking adequate maintenance materials. Friendly and fastidious team player possessing outstanding hand-eye coordination and manual dexterity.

Overview

3
3
years of professional experience

Work History

Night Auditor

Hyatt Place at the Hollywood Casino Pittsburgh
Washington PA
10.2022 - Current
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Reported any discrepancies immediately upon discovering them.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Maintained cleanliness of bathrooms, lobby and front desk.

Maintenance Crew Member

Hyatt Place at the Hollywood Casino Pittsburgh
Washington PA
10.2022 - Current
  • Installed new locks on doors when requested by management staff.
  • Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
  • Conducted regular inspections of electrical systems to identify potential problems.
  • Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
  • Inspected building interiors and exteriors for needed repairs or replacements.

Houseman

Hyatt Place at the Casino Pittsburgh
Washington PA
10.2022 - Current
  • Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
  • Cleaned bathrooms including toilets, sinks and mirrors on a daily basis.
  • Assisted in setting up meeting spaces for events or conferences.
  • Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
  • Assisted with loading, unloading luggage for guests upon arrival, departure.
  • Provided assistance with moving furniture or heavy objects when necessary.
  • Checked stock levels of cleaning supplies regularly and reported low inventory levels to supervisors.
  • Ensured that all public areas were presentable at all times.
  • Responded promptly to guest inquiries and requests regarding housekeeping needs.
  • Followed safety guidelines while handling hazardous materials such as chemicals.

Education

High School Diploma -

Cross Keys High School
Cross Keys Jamaica W.I.
07-2021

Skills

  • Night audit
  • Payment processing
  • Guest relations
  • Time management
  • Financial reporting
  • Customer service
  • Lock installation
  • Plumbing repairs
  • Problem solving
  • Hand tool proficiency
  • Chemical handling
  • Packing and unpacking

Accomplishments

  • Most Helpful
  • Best Foot Forward Player
  • Outstanding Team Player
  • Honor Roll

Languages

English
Professional

References

References available upon request.

Timeline

Night Auditor

Hyatt Place at the Hollywood Casino Pittsburgh
10.2022 - Current

Maintenance Crew Member

Hyatt Place at the Hollywood Casino Pittsburgh
10.2022 - Current

Houseman

Hyatt Place at the Casino Pittsburgh
10.2022 - Current

High School Diploma -

Cross Keys High School
Kyle Jones