Kyle McCauley
Bethel Park
Summary
Event-driven operations leader with 10+ years managing high-volume, fast-paced environments. Skilled in coordinating simultaneous activations, leading large teams, resolving issues in real time, and delivering exceptional guest experiences. Trusted communicator who collaborates across departments, upholds safety and quality standards, and executes to specification.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Shake Shack
01.2024 - Current
- Coordinate daily high-volume operations, managing multiple simultaneous activations during peak traffic.
- Serve as on-site point of contact for guests, vendors, and internal teams to ensure smooth execution.
- Partner across departments to maintain readiness, service standards, and operational flow.
- Lead and develop a 50+ person team through hiring, training, coaching, and performance management.
- Resolve issues in real time to protect guest satisfaction and operational results.
- Enforce safety, cleanliness, and compliance standards through regular audits and coaching.
General Manager
Grand Lux Cafe / The Cheesecake Factory
01.2022 - 01.2024
- Directed operations for a $12M+ location, coordinating daily guest flow and multiple competing priorities.
- Owned scheduling, labor planning, inventory, vendor coordination, and P&L management.
- Led on-site resolution for guest issues and operational challenges, escalating as needed and closing the loop.
- Recruited, trained, and developed managers and staff to sustain culture and performance.
- Ensured operations met brand, safety, and quality standards.
Assistant General Manager / Manager
The Cheesecake Factory
01.2015 - 01.2022
- Managed daily operations for a 350+ employee location, coordinating staffing, guest flow, and service execution.
- Led training, onboarding, and development for staff and managers, including an international launch in Toronto.
- Supported 18 new restaurant openings nationwide by coordinating large-scale training events.
- Oversaw inventory, vendor relationships, and facility readiness to ensure smooth operations.
- Maintained safety, cleanliness, and compliance across all departments.
Skills
- Event & activation coordination
- Guest & client relations
- Real-time troubleshooting
- Cross-functional communication
- Staff leadership, coaching & development
- High-volume operations
- Scheduling & labor planning
- Safety, sanitation & compliance
- Inventory & vendor coordination
- Process improvement
- Microsoft Office
Certification
- ServSafe
- RAMP
- Food Handler
Timeline
General Manager
Shake Shack
01.2024 - Current
General Manager
Grand Lux Cafe / The Cheesecake Factory
01.2022 - 01.2024
Assistant General Manager / Manager
The Cheesecake Factory
01.2015 - 01.2022