Kyle Wyzga
Towanda
Summary
Dedicated 911 Dispatcher with expertise in effective communication, crisis management, and multitasking. Proven ability to prioritize emergency calls and coordinate responses, ensuring public safety and swift incident resolution.
Overview
18
18
years of professional experience
Work History
911 Dispatcher
Bradford County
Towanda
07.2023 - Current
- Communicated emergency information to responders and support teams effectively.
- Monitored multiple emergency lines to prioritize incoming calls swiftly.
- Operated radio and computer systems to dispatch emergency services efficiently.
- Documented incident details accurately in real-time for record-keeping purposes.
- Provided callers with instructions and reassurance during critical situations.
- Collaborated with law enforcement and fire services to coordinate responses seamlessly.
- Maintained calm demeanor while managing high-stress, fast-paced environments consistently.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Coordinated activities between multiple agencies during emergency situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
Laborer
Cargill
Wyalusing
09.2007 - 06.2023
- Operated heavy machinery for loading and unloading materials efficiently.
- Maintained cleanliness and organization of work areas to ensure safety.
- Assisted in inventory management by tracking materials and supplies.
- Followed safety protocols to minimize accidents and injuries on-site.
- Collaborated with team members to complete projects within deadlines.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Worked with team members to ensure efficient workflow throughout the day.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Education
High School Diploma -
Ewing High School
Ewing, NJ06-2006
Skills
- Emergency communication
- Incident documentation
- Multi-line operation
- Regulatory compliance
- Public safety awareness
- Resource coordination
- Dispatch operations
- Information monitoring
- Team collaboration
- Effective reassurance
- Stress management
- Problem solving
- Attention to detail
- Time prioritization
- Data entry
- Stress tolerance
- Map reading
- Information documentation
- Computer-aided dispatching
- Map reading skills
- Incident prioritization
- Typing speed
- Critical thinking
- Police and fire procedures
- Verbal and written communication
- Call management
- Multitasking and prioritization
- Teamwork and collaboration
- Decision-making
- Information gathering
- Geographical expertise
- Problem-solving
- Works Well Under Pressure
- Computer skills
- Adaptability and flexibility
- Self motivation
- NCIC database
- Information dissemination
- Incident management
- Prioritizing situations
Timeline
911 Dispatcher
Bradford County
07.2023 - Current
Laborer
Cargill
09.2007 - 06.2023
High School Diploma -
Ewing High School