Kylee Boe
New Alexandria
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement, and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Chick-Fil-A
10.2023 - Current
- Managed day-to-day operations of the Front of the House
- Conducted interviews, selected qualified candidates, and managed the new-hire onboarding process
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Processed employee claims involving performance issues and harassment.
- Recruited top talent to maximize profitability.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Shift Manager
Chick-Fil-A
03.2023 - 10.2023
- Supervised and directed employees to ensure efficient operations during shifts
- Delegated tasks to team members based on their strengths and abilities
- Resolved guest complaints promptly to uphold a positive customer experience
- Monitored and maintained labor costs within designated parameters
- Managed cash register operations, reconciling cash drops and resolving discrepancies
- Facilitated communication among shifts, management, and staff to ensure smooth operations
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Team Member
Chick-Fil-A
04.2022 - 03.2023
- Provide excellent hospitality to guests by processing transactions, greeting guests, and resolving issues on the spot
- Completed assigned duties, such as stocking, maintaining the cleanliness of the restaurant, and preparing food items as needed
- Work as a team to achieve overall guest satisfaction
- Communicate effectively and contribute ideas
- Participated in daily contests to increase sales by promoting products and suggestive selling
- Adhere to company policies and procedures by following quality and safety standards
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Assistant Manager
Sheetz
06.2017 - 03.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Established employee performance goals and provided feedback on methods for reaching those milestones.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules, and monitored performance.
- Oversaw kitchen operations while ensuring food safety measures were met
- Provided excellent hospitality to all guests
Shift Supervisor
Sheetz
09.2015 - 06.2017
- Motivated staff to perform at peak efficiency and quality
- Delivered in-depth training to team members to promote strong performance
- Managed cash inventory by performing safe drops, balancing drawers, and handling discrepancies
- Provided customer service and was involved in training new team members each month
Team Member
Sheetz
11.2012 - 09.2015
- Pursed learning opportunities to advance knowledge and take on leadership roles
- I sought ways to go above and beyond job requirements to prove my leadership qualities
- Successfully communicate with team members
- Perform job duties such as maintaining the cleanliness of the store, stocking, and providing excellent customer service
Education
Diploma -
Derry Area High School
Derry, PA06.2014
Skills
- Time Management
- Attention to detail
- Team building/leadership
- Staff training
- Troubleshooting and problem-solving
- Critical Thinking
- Production
- Incidents management
- Performance reporting
- Marketing
- Performance monitoring
- Interpersonal communication
Accomplishments
- Supervised a team of 30 staff members.
- Earned the “Store of the Year” Award in 2019 for providing top results in labor, inventory, and retention rates.
- Attracted top talent effectively by creating multiple interview guides questionnaires and mentoring new trainees.
- Successfully promoted my way up the company after a small number of years at each company.
Timeline
Operations Manager
Chick-Fil-A
10.2023 - Current
Shift Manager
Chick-Fil-A
03.2023 - 10.2023
Team Member
Chick-Fil-A
04.2022 - 03.2023
Assistant Manager
Sheetz
06.2017 - 03.2023
Shift Supervisor
Sheetz
09.2015 - 06.2017
Team Member
Sheetz
11.2012 - 09.2015
Diploma -
Derry Area High School
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