Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylee Clifton

Pittsburgh,PA

Summary

Dynamic customer service professional with experience at Kuhn's Market, excelling in problem resolution and relationship building. Demonstrated ability to enhance customer satisfaction through active listening and effective complaint handling, resulting in increased loyalty. Skilled in payment processing and maintaining a professional demeanor in high-pressure environments.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Cashier

Washington County Fairgrounds
08.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering the store and responded promptly to customer needs.

Customer Service Representative

Kuhn's Market
04.2021 - Current
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Education

Duquesne University
Pittsburgh, PA
05-2027

High School Diploma -

Brashear High School
Pittsburgh, PA
06-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Call center experience
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor

Timeline

Customer Service Representative

Kuhn's Market
04.2021 - Current

Cashier

Washington County Fairgrounds
08.2019 - Current

Education

Duquesne University

High School Diploma -

Brashear High School
Kylee Clifton