Kylee Lawson
West Newton
Summary
Healthcare professional prepared for role in patient services. Proven ability to manage patient interactions and maintain accurate records. Known for collaborative efforts and achieving team goals. Demonstrates strong organizational skills and adaptability in dynamic environments.
Overview
7
7
years of professional experience
Work History
Patient Services Associate
Independence Health System
01.2021 - Current
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Catering Assistant
Panera Bread
02.2020 - 12.2020
- Collaborated with team members to execute seamless catering events for clients.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
Counter Attendant
Mama Pepinos Pizza
07.2018 - 01.2020
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Collaborated with team members to consistently meet high standards of quality and service.
- Prepared food items accurately and in compliance with health and safety guidelines.
Education
Diploma - Medical Management
Westmoreland County Community College
Youngwood, PA12-2021
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Healthcare
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- HIPAA compliance
Timeline
Patient Services Associate
Independence Health System
01.2021 - Current
Catering Assistant
Panera Bread
02.2020 - 12.2020
Counter Attendant
Mama Pepinos Pizza
07.2018 - 01.2020
Diploma - Medical Management
Westmoreland County Community College
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