Detail-oriented professional with strong skills in insurance verification, patient registration, and conflict resolution. Committed to enhancing patient experiences through effective communication and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Manager
Core 3 Physical Therapy
East Norriton
08.2024 - Current
Answered phone calls promptly, resolving patient inquiries with professionalism and clarity.
Guided patients in understanding insurance benefits and coverage details, enhancing their service experience.
Verified patient insurance coverage and eligibility, ensuring access to necessary healthcare services.
Collaborated with therapists to coordinate patient care and service delivery effectively.
Assisted physical therapists in implementing treatment plans for patients.
Supported patient mobility through exercises and therapeutic activities.
Educated patients on proper techniques for at-home exercises and rehabilitation.
Server
Duck Inn Taproom
Collegeville
07.2024 - Current
Provided excellent customer service in a fast-paced environment.
Resolved customer inquiries and issues promptly, leading to increased guest satisfaction.
Coordinated with restaurant staff to streamline operations and improve overall service efficiency.
Patient Registration Representative
Mon Health Medical Center
Morgantown
03.2023 - 07.2024
Verified insurance information and collected documentation to facilitate patient access to services.
Coordinated patient check-in processes to ensure a smooth and accurate registration experience.
Greeted patients and answered questions regarding the registration process.
Education
Bachelor of Science - Exercise Physiology
West Virginia University
Morgantown, WV
08-2024
Skills
Insurance verification
Patient registration
Patient care coordination
Customer management
Conflict resolution
Time management
Team collaboration
Certification
BLS for Healthcare Providers- American Red Cross (exp. May 2024)