Kylie Axelband
Bethlehem
Summary
Dynamic and results-oriented professional with a proven track record at Wegmans Family Food Markets, excelling in customer service and problem-solving. Great at enhancing client satisfaction and training new staff, while leveraging strong verbal communication skills to foster positive relationships. Committed to adaptability and delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Volunteer
Walking With Moms in Need
01.2024 - Current
- Promoted and marketed works through social media platforms.
Canvasser
Canvass America
06.2024 - 08.2024
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
- Went to over 50 doors over 2-3 miles daily to educate and sign up potential voters.
E-Commerce Personal Shopper
Wegmans Family Food Markets
10.2022 - 05.2024
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
Education
Freshman - Political Science And Philosophy
Saint Joseph's University
Philadelphia05-2028
High School Diploma -
Freedom High School
Bethlehem06-2024
Skills
- Verbal and written communication
- Positive attitude
- Flexible schedule
- Conflict resolution
- Telephone etiquette
- Disability awareness
- Customer service
- Adaptability and dependability
- Multitasking and organization
- Relationship building
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Canvasser
Canvass America
06.2024 - 08.2024
Volunteer
Walking With Moms in Need
01.2024 - Current
E-Commerce Personal Shopper
Wegmans Family Food Markets
10.2022 - 05.2024
Freshman - Political Science And Philosophy
Saint Joseph's University
High School Diploma -
Freedom High School
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