Kylie Beagell
Annville
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
9
9
years of professional experience
Work History
Operations Manager
Skyzone Trampoline Park
07.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Babysitter
Babysitter
05.2016 - Current
- Balanced playtime, reading and telling stories, and limited screen time to support development of fine motor, gross motor, cognitive skills and language development
- Demonstrated positive reinforcement, behavior modeling, and collaboration with parents helped maintain discipline among children ranging in age from six weeks to ten years old
Manager On Duty
Sky Zone Trampoline Park
03.2020 - 07.2024
- Responded and communicated to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Facilitated training and mentored team members to promote productivity, accuracy, commitment to friendly service and foster proper completion of assigned duties
- Answered phones to accurately communicate and answer questions, concerns, as well as booking and organizing birthday parties and special events
Team Leader
Sky Zone Trampoline Park
10.2017 - 03.2020
- Communicated with customers and team members to solve problems
- Oversaw team members, park operations, and handled employee-related issues to improve performance, professional conduct and attendance reliability
Team Member
Sky Zone Trampoline Park
05.2016 - 10.2017
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Education
Bachelor of Arts - Sociology
Lebanon Valley College
Annville, PA05.2022
Skills
- Written, verbal and oral communication
- Educational Activity Planning
- New employee training and development
- Dependable and Responsible
- Strategic planning
- Early Childhood Development
- Critical Thinking, research, and analysis
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Staff training
- Staff management
Relative Course Work
- Early Childhood Development Class Aug2016 – Jun2018 Bethlehem, PA
- Developed lessons and projects for preschool students to successfully complete and learn.
- Oversaw younger level teachers, advised their lesson plans, and mentored them, and oversaw the whole preschool to help problem solve.
- Focused on one individual and completed a case study and project report based on their improvement and classroom behaviors.
Timeline
Operations Manager
Skyzone Trampoline Park
07.2024 - Current
Manager On Duty
Sky Zone Trampoline Park
03.2020 - 07.2024
Team Leader
Sky Zone Trampoline Park
10.2017 - 03.2020
Babysitter
Babysitter
05.2016 - Current
Team Member
Sky Zone Trampoline Park
05.2016 - 10.2017
Bachelor of Arts - Sociology
Lebanon Valley College
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