Kylie Franks
Harleysville
Summary
Detail-oriented administrative assistant with a focus on customer service and data entry. Experienced in managing schedules and ensuring smooth operations, dedicated to creating positive experiences for clients and stakeholders.
Overview
5
5
years of professional experience
Work History
Competitive Cheerleading Coach
Upper Merion Allstars
King Of Prussia, PA
06.2021 - Current
- Developed training programs enhancing athlete performance and team cohesion.
- Analyzed competition routines to identify strengths and areas for improvement.
- Mentored athletes in skill development, fostering confidence and teamwork.
- Coordinated practice schedules, ensuring efficient use of training facilities.
- Fostered partnerships with parents, team members, and gym owners to enhance operations and client experience
Camp Operations Director
Upper Merion Dance & Gymnastics Center
King Of Prussia, PA
05.2023 - 08.2023
- Directed daily operations of a gymnastics-based summer camp, supervising approximately 15 children per session
- Designed and implemented structured programs combining gymnastics training, recreation, and skill development
- Coordinated class rotations, activities, and lesson plans to maximize engagement and skill progression
- Managed camper enrollment, attendance tracking, and parent communication
- Oversaw incident reporting and responded to minor injuries following safety procedures
- Addressed parent inquiries and resolved concerns promptly to ensure a positive experience
Administrative Assistant
Eastern Time
Allentown, PA
05.2021 - 09.2021
- Scheduling appointments, inspections, and service calls.
- Answering multi-line phones and customer service support.
- Processing service reports, inspection reports, and deficiency notices as well as document preparation and digital filing systems.
- Proficiency in Microsoft Office (Word, Excel, Outlook
- Assisting with payroll or timesheet tracking for technicians
- Inventory tracking for parts and equipment
Education
Bachelor of Science - Political Science
West Chester University of Pennsylvania
West Chester, PA12-2023
Associate of Arts - Political Science And Government
Montgomery County Community College
Blue Bell, PA04-2021
Skills
- Recruitment strategies
- Filing and data archiving
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Camp Operations Director
Upper Merion Dance & Gymnastics Center
05.2023 - 08.2023
Competitive Cheerleading Coach
Upper Merion Allstars
06.2021 - Current
Administrative Assistant
Eastern Time
05.2021 - 09.2021
Bachelor of Science - Political Science
West Chester University of Pennsylvania
Associate of Arts - Political Science And Government
Montgomery County Community College