Kylie Goss
Holtwood
Summary
Detail-oriented and motivated accounting student eager to apply academic knowledge to a real-world accounting environment through an internship opportunity, while contributing to the team and gaining hands-on experience in public accounting.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Urban Air Trampoline and Adventure Park
09.2022 - Current
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
- Establish team priorities, maintain schedules and monitor performance.
- Develop strong working relationships with staff, fostering a positive work environment.
- Responsible for cash reconciliation and deposit records.
- Supervise day-to-day operations to meet performance, quality, and service expectations.
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generate repeat business through exceptional customer service.
Front of House Associate
Oola Bowls
10.2021 - 03.2022
- Enhanced customer satisfaction by providing exceptional service
- Developed strong rapport with returning guests, fostering loyalty and repeat business.
- Monitored daily cash flow through accurate cash handling procedures and end-of-shift reconciliations for reduced discrepancies.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Trained new hires on front-of-house procedures, contributing to a cohesive team dynamic.
Buffet Server
Willow Valley Retirement Communities
08.2019 - 09.2021
- Enhanced customer satisfaction by providing attentive and efficient service during busy buffet hours.
- Received consistent positive feedback from guests regarding my attentive service and friendly demeanor.
- Addressed guest inquiries and concerns promptly, fostering a positive dining atmosphere.
- Demonstrated strong multitasking abilities while managing multiple responsibilities at once in a fast-paced environment.
- Utilized strong communication skills when interacting with diverse clientele, ensuring that each guest felt welcome and valued upon entering the establishment.
Education
Bachelor of Science - Accounting
Millersville University of Pennsylvania
Millersville, PA12-2026
No Degree - General Studies
Harrisburg Area Community College
Lancaster, PA12-2024
High School Diploma -
Penn Manor High School
Millersville, PA06-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Organizational skills
- Teamwork and collaboration
- Reporting and documenting
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Urban Air Trampoline and Adventure Park
09.2022 - Current
Front of House Associate
Oola Bowls
10.2021 - 03.2022
Buffet Server
Willow Valley Retirement Communities
08.2019 - 09.2021
Bachelor of Science - Accounting
Millersville University of Pennsylvania
No Degree - General Studies
Harrisburg Area Community College
High School Diploma -
Penn Manor High School
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