Kylie Hodge
Lancaster
Summary
Human Resources professional with extensive management experience prepared to drive organizational success through effective people management and strategic planning. Skilled in employee relations, talent acquisition, team collaboration, customer service, and conflict resolution. Strong focus on achieving results and adapting to changing needs. Reliable, approachable, and effective in managing staff and ensuring exceptional guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of HR
CoffeeCo
10.2024 - Current
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
General Manager
Coffee Co
04.2022 - 09.2024
- I am responsible for the cafe's inner workings and overall performance
- Daily inventory & orders
- Scheduling
- Hiring
- Keeping employees organized
- Customer relations
- I love working with people to make their life just a little happier, whether that is with co-workers or customers
- I also enjoy small office projects such as; making presentations, organizing data, or creating new task sheets
- I prefer a fast paced work environment, but I still like time to pay close attention to detail
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Front of House Manager
Max's Eatery
11.2021 - 04.2022
- I would occasionally bartend and serve at the downtown location, but I was primarily managing the secondary location
- My responsibilities include: cooking, scheduling, holding staff meetings, keeping a positive working environment and coming up with new ideas to help the work place
Front of House Manager
Rachel's Cafe and Creperie
03.2018 - 10.2021
- I was responsible for organizing the schedule, handling any customer issues, keeping the cafe neat/clean, closing down cash registers, managing our social media pages/advertising, dealing with any HR issues within our staff, and I also serve tables, make cafe beverages, and help out where it's needed
- Rachel's Cafe had a lot of phone business, so I have experience dealing with the customers on the phone and via email to resolve issues
- This was my families business, so I have seen the inner workings since day 1
- I was promoted to management at the beginning of the COVID-19 pandemic, and that taught me to think outside of the box in the workplace
- Throughout my time managing I loved to create new forms of revenue and show guests why they should continue dining at Rachel's Cafe
Education
High School Diploma -
Manheim Township High School
Lititz, PA06-2019
Skills
- Benefits administration
- Compliance management
- Human resources administration
- Performance evaluation
- Employee relations
- Organizational development
- Retention strategies
- Diversity and inclusion
- Onboarding
- Exit interviews
- Training programs
- Performance management
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- New Manager Academy - The Treer Group
Timeline
Director of HR
CoffeeCo
10.2024 - Current
General Manager
Coffee Co
04.2022 - 09.2024
Front of House Manager
Max's Eatery
11.2021 - 04.2022
Front of House Manager
Rachel's Cafe and Creperie
03.2018 - 10.2021
High School Diploma -
Manheim Township High School
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