Kyra Dean
Lancaster
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
9
9
years of professional experience
Work History
Specialist
Nike
01.2023 - Current
- Assist employees at checkout with sales, returns, tender exchanges and other heightened transactions.
- Setting performance goals for employees and holding them accountable.
- Monitoring and documenting employee productivity.
- Utilization of store cameras, conducting research on theft.
- Balancing cash drawers and calculating closing deposits.
- Stockroom operations like receiving inventory and handling transfers.
- Monitoring inventory and awareness of weeks of supply.
- Awareness of company goals, conveying these to employees in ways they will understand.
- Execution of store Initiative changes and photo feedback in compliance with Nike’s deadlines.
- Completion of all Manager Essential courses.
- Delivery of performance results to direct reports.
- Providing mentorship to a new manager.
- Demonstrates excellent problem solving skills to resolve complex consumer issues.
- Effectively delegate tasks to optimize work flow and team efficiency.
FT Athlete
Nike
01.2021 - 01.2022
- Conducted the training of new hires
- Assist consumers at checkout with sales, returns and other transactions.
- Received MVP of the month for upholding Nike’s maxims.
- Merchandise new and existing apparel in a way that aligns with the consumer journey.
PT Athlete
Nike
01.2020 - 01.2021
- Assisted initiative executions and store detailing.
- Assist consumers at checkout with sales, returns and other transactions.
Cashier
Giant
01.2017 - 01.2019
- Front end customer service
- Assist consumers at checkout with sales and other transactions.
Server
Friendly's
01.2016 - 01.2017
- Providing timely service.
- Handling cash and making change.
- Memorization of menu and orders.
Education
Diploma -
Manheim Township High School
Lancaster, PA01.2020
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Advanced communication
- Proficient in excel
- Business reporting
- Multitasking Abilities
Timeline
Specialist
Nike
01.2023 - Current
FT Athlete
Nike
01.2021 - 01.2022
PT Athlete
Nike
01.2020 - 01.2021
Cashier
Giant
01.2017 - 01.2019
Server
Friendly's
01.2016 - 01.2017
Diploma -
Manheim Township High School
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