Kyra Dean
Lancaster
Summary
Organized and dependable. Proven successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Department Manager
Nike Factory Outlet
08.2025 - 07.2026
- Led team to achieve sales targets through effective merchandising and customer engagement strategies.
- Streamlined inventory management processes, reducing stock discrepancies and improving product availability.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
- Implemented operational improvements that increased efficiency in daily store operations.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Increased customer satisfaction with proactive issue resolution strategies.
Specialist
Nike
01.2023 - 08.2025
- Support employees at checkout by managing sales returns, tender exchanges, and other complex transactions.
- defining performance objectives for employees and maintaining accountability.
- Tracking and recording employee productivity.
- utilization of store surveillance cameras for theft research.
- balancing cash registers and computing closing deposits
- stockroom management tasks such as receiving inventory and processing transfers.
- understanding of company goals and communicating these to employees in relatable terms.
- Facilitated adjustments of store initiatives and photo feedback in accordance with Nike's deadlines.
- completion of all mandatory leadership courses.
FT Athlete
Nike
01.2021 - 01.2022
- Conducted the training of new hires
- Assist consumers at checkout with sales, returns and other transactions.
- Received MVP of the month for upholding Nike’s maxims.
- Merchandise new and existing apparel in a way that aligns with the consumer journey.
PT Athlete
Nike
01.2020 - 01.2021
- Assisted initiative executions and store detailing.
- Assist consumers at checkout with sales, returns and other transactions.
- Assisting customers with general store questions about store product and availability.
Cashier
Giant
01.2017 - 01.2019
- Front end customer service
- Assist consumers at checkout with sales and other transactions.
Server
Friendly's
01.2016 - 01.2017
- Providing timely service.
- Handling cash and making change.
- Memorization of menu and orders.
Education
Diploma -
Manheim Township High School
Lancaster, PA01.2020
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Task delegation
- Decision-making
- Safety and security
- Customer engagement
- Loss prevention
- Conflict de-escalation
- POS software
- Workplace safety awareness
- Visual merchandising
Timeline
Department Manager
Nike Factory Outlet
08.2025 - 07.2026
Specialist
Nike
01.2023 - 08.2025
FT Athlete
Nike
01.2021 - 01.2022
PT Athlete
Nike
01.2020 - 01.2021
Cashier
Giant
01.2017 - 01.2019
Server
Friendly's
01.2016 - 01.2017
Diploma -
Manheim Township High School