Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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KYRA GRIER

Lebanon

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Relationship Banker

First National Bank Of Pennsylvania
Palmyra
01.2025 - Current
  • Addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions, and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.

Account Retention Manager

Majik Rent To Own
Lebanon
08.2022 - 01.2025
  • Strengthening expired accounts and implementing effective client management strategies.
  • Developed strong relationships with customers, fostering trust and loyalty among the client base.
  • Enhanced customer satisfaction through proactive communication, attentive service, and timely issue resolution.
  • Conducted comprehensive account reviews to identify potential risks, address issues, and optimize client satisfaction.
  • Adhered to appropriate legal scripting when required.
  • Cash handling.

Truck Loader

FedEx
Middletown
01.2021 - 08.2022
  • Improved loading efficiency by coordinating with team members.
  • Loaded and strapped shipments into place on trucks.
  • Reduced truck loading times by streamlining processes and implementing time-saving techniques.
  • Maintained a safe working environment by adhering to company safety protocols, and conducting regular equipment inspections.

Crew Member

McDonald's
CLEONA
01.2020 - 01.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked at the front counter, drive-thru, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Staff Member

Alex House Project
Brooklyn
05.2018 - 09.2018
  • Working with young single mothers to raise awareness of the struggles that one can endure being a young mom
  • Fundraising
  • Charity
  • Summer program only through SYEP (Summer Youth Employment Program)
  • Participated in team-building activities to foster teamwork and collaboration
  • Set and worked towards ambitious goals with staff performance plans and regular check-in meetings

Team Leader

Miccio Community Center
Brooklyn
05.2017 - 09.2018
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
  • Summer camp/Winter Camp
  • The ability to map out weekly itinerary- Felid Trips, Extracurricular Activities, Guest Speakers
  • Monitoring time and attendance
  • Enforcing compliance with company procedures relating to absenteeism

Education

High School Diploma -

CEDAR CREST HIGH SCHOOL
Lebanon, PA
05-2020

Skills

  • CRM Software
  • Client Engagement
  • Customer Service
  • Warehouse Experience
  • Child Care
  • Staff Management
  • Project Planning
  • Customer Relationship Management
  • Team/Staff Development
  • Retention Strategies Knowledge
  • Financial services
  • Recordkeeping requirements

Accomplishments

  • Account Retention Certified
  • Account Retention 201, 202, 203 Trained

Timeline

Relationship Banker

First National Bank Of Pennsylvania
01.2025 - Current

Account Retention Manager

Majik Rent To Own
08.2022 - 01.2025

Truck Loader

FedEx
01.2021 - 08.2022

Crew Member

McDonald's
01.2020 - 01.2021

Staff Member

Alex House Project
05.2018 - 09.2018

Team Leader

Miccio Community Center
05.2017 - 09.2018

High School Diploma -

CEDAR CREST HIGH SCHOOL

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