Kyrie Krauser
Palmyra
Summary
Dynamic Customer Service Representative with extensive experience. Recognized for delivering exceptional customer service and resolving complaints efficiently. I excel in multitasking and fostering team collaboration, driving productivity, and enhancing customer satisfaction. Committed to maintaining high service standards and customer/employee morale.
Overview
9
9
years of professional experience
Work History
Service Advisor
Ciocca Automotive
06.2021 - 06.2025
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Trained new service employees
Service Manager
Ciocca Automotive
06.2019 - 06.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained, and supervised team of service staff members including Technicians, Service Advisors and Receptionists .
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Service Advisor
Ciocca Automotive
06.2016 - 06.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and repairs
- Provided concise communication between technicians and customers
- Scheduled service appointments in order to enhance productivity and profit
Education
Bachelor of Arts - Spanish
Arcadia University
Glenside, PA05-2015
Skills
- Certified Honda service advisor
- Extensive experience with CDK Global solutions
- Proficient utilizing Reynolds and Reynolds and X-time software
- Well versed in warranty processing
- Dedicated work ethic
- Able to multitask
Timeline
Service Advisor
Ciocca Automotive
06.2021 - 06.2025
Service Manager
Ciocca Automotive
06.2019 - 06.2021
Service Advisor
Ciocca Automotive
06.2016 - 06.2019
Bachelor of Arts - Spanish
Arcadia University
Similar Profiles
DWAYNE JENNETTDWAYNE JENNETT
Sales Manager at Ciocca AutomotiveSales Manager at Ciocca Automotive
Josita DeJesus-ToroJosita DeJesus-Toro
Service Business Development Manager at Ciocca AutomotiveService Business Development Manager at Ciocca Automotive
FRANK STEVENSFRANK STEVENS
Parts Director at Ciocca AutomotiveParts Director at Ciocca Automotive
BRYAN MEYERHOFFERBRYAN MEYERHOFFER
Head Trustee at Citizens Fire Department PalmyraHead Trustee at Citizens Fire Department Palmyra
Kirstie RichardsKirstie Richards
Member Service Representative at Members 1st FCUMember Service Representative at Members 1st FCU