Lacey Marie Nick
Masontown
Summary
I am very hard working, reliable, a fast learner with leadership skills, willing to take on new projects, and motivated to learn and grow in this company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Manager
Chick-fil-A
11.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Server/Bartender
Texas Roadhouse
05.2019 - Current
- Trained new servers in restaurant procedures and customer service standards
- Fostered fun atmosphere and family-style work environment
- Greeted all guests with smile and friendly greeting
- Took orders, made drinks, and cleaned tables after the guests' departures
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Answered phones and took phone orders for customer pick up or delivery
- Picked up trash and removed spills promptly to keep dining area fresh and inviting
- Controlled the flow of food from the kitchen to the dining table
- Balanced trays with care to successfully deliver large volumes of food quickly
- Performed side work duties, such as cleaning and engaging customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Assisted guests with making menu choices
- Entered orders, delivered food and beverages, and processed payments
- Handled as many as three tables at once with high service quality
- Kept hostess team informed of table progression and availability
- Restocked stations regularly to help team stay efficient and meet customers' needs
- Assisted bartender with managing deliveries to customers in different sections
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Used POS system to accurately input orders and process payments
- Uphold high sanitation and safety standards while delivering and serving food
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Gained familiarity with menu ingredients and cooking processes to respond
Server/Bartender
Texas Roadhouse
05.2019 - Current
- Trained new servers in restaurant procedures and customer service standards
- Fostered fun atmosphere and family-style work environment
- Greeted all guests with smile and friendly greeting
- Took orders, made drinks, and cleaned tables after the guests' departures
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Answered phones and took phone orders for customer pick up or delivery
- Picked up trash and removed spills promptly to keep dining area fresh and inviting
- Controlled the flow of food from the kitchen to the dining table
- Balanced trays with care to successfully deliver large volumes of food quickly
- Performed side work duties, such as cleaning and engaging customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Assisted guests with making menu choices
- Entered orders, delivered food and beverages, and processed payments
- Handled as many as three tables at once with high service quality
- Kept hostess team informed of table progression and availability
- Restocked stations regularly to help team stay efficient and meet customers' needs
- Assisted bartender with managing deliveries to customers in different sections
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Used POS system to accurately input orders and process payments
- Uphold high sanitation and safety standards while delivering and serving food
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Gained familiarity with menu ingredients and cooking processes to respond
Service Manager
Texas Roadhouse
01.2018 - 11.2024
- As a keyholder I organize and lead 'alley rallies'; supervise all foh employees on the clock
- Maintained store appearance and safety through consistent store recovery and sanitizing protocols
- Generated sales and performance reports
- Managed store independently in absence of store manager or assistant manager
- Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution
- Motivated staff to meet individual and team goals by assisting customers and upselling products
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good dining experience
- Attended managers' meetings to report on inventory and sales
Food Preparation Worker
B and B Family Diner
01.2017 - 04.2019
- Company Overview: family owned
- Although this restaurant is family owned I never had special treatment and worked hard, knowing I was representing my family
- My jobs also included server, dishwasher, cook, busser
- But my main job was a prepped
- Completed basic kitchen and meal preparation tasks, such as sanitizing, cutting fruits and vegetables, slicing meats, and arranging garnishes
- Uphold all set safety and cleanliness protocols consistently
- Inspected premises to ensure compliance with food safety and sanitation regulations
- Ensured quality of meals and closely adhered to set storage and rotation protocols
- Monitored food production quality and supervised other kitchen staff
- Maintained sanitation of kitchen, walk-in refrigerators, and freezers
- Performed meal preparations in timely manner to assist kitchen staff and reduce customer wait times
- Prepared and cut vegetables and meat for use in diner-style food
- Ensured products were properly rotated and stored to meet quality requirements
- Prepared for expected needs by readying ingredients such as vegetables to use in cooked dishes
- Served food to customers, maintained guest satisfaction, and addressed customers' needs
- Protected the establishment's customers by keeping work areas, utensils and dishes clean and sterilized
- Maintained established inventory levels and ordered stock to keep ingredients at optimal levels
- Minimized the spoilage of prepared foods by properly storing items in designated containers
- Inspected prepared products for quality assurance and followed established storage and rotation standards to keep ingredients fresh
- Weighed and measured ingredients to match the recipe's formula and achieve the desired consistency
- Set up prep tables and steam tables for kitchen staff
- Followed procedures for slicing, weighing, and labeling products for sale
- Handled, prepared, and transported products correctly to minimize loss and meet customers' needs
- Family owned
Cell Phone Sales Associate
Sprint
01.2007 - 10.2013
- Kiosk went out of business
- Maintained knowledge of sales and promotions to guide immediate purchases and encourage repeat visits
- Kept displays organized and clean for maximum customer appeal and consistent sales
- Used excellent troubleshooting abilities to help customers resolve account, service, and product issues
- Maintained revenue by attracting customers with attractive sales displays
- Quickly connected with each customer to offer assistance and promote products
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Minimized loss by watching for and recognizing security risks and active theft
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Helped customers find desired items and accessories by closely supporting each person throughout the buying process
- Demonstrated merchandise operation and explained features
- Inventoried merchandise everyday to keep an accurate count of each product type
- Stayed current on plans and promotions to offer each customer best-in-class support
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Calculated sales prices and total purchases, and processed cash or credit transactions
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales
- Sold wireless phones, services, and accessories in fast-paced environment
Education
High School Diploma - General
Laurel Highlands High school
Uniontown, PASkills
- Team training and development
- Task delegation
- Cash handling
- Customer service
- Manage employees
- Organization
- Creative thinking
- Collaboration
- Food safety compliance
- Health and safety regulations
- Recipe development
- Cost control
Certification
Serv Safe
RAMP
Timeline
Retail Manager
Chick-fil-A
11.2024 - Current
Server/Bartender
Texas Roadhouse
05.2019 - Current
Server/Bartender
Texas Roadhouse
05.2019 - Current
Service Manager
Texas Roadhouse
01.2018 - 11.2024
Food Preparation Worker
B and B Family Diner
01.2017 - 04.2019
Cell Phone Sales Associate
Sprint
01.2007 - 10.2013
High School Diploma - General
Laurel Highlands High school
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