Lacie Rea
Slippery Rock
Summary
Skilled switchboard operator with background in managing large volumes of incoming calls while providing exceptional customer service. Possess strong communication skills, ability to multitask efficiently, and expertise in various telephone operating systems. Improved response times and caller satisfaction through effective call handling and issue resolution strategies. Adapt at maintaining calm and professional demeanor in fast-paced environments, ensuring smooth operation of communication systems.
Overview
15
15
years of professional experience
Work History
Call Agent
Independence health system
Butler
08.2022 - Current
- Placed equipment, supplies or catering orders for meetings.
- Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.
- Managed multiple tasks simultaneously while meeting tight deadlines.
Manager
McDonald’s
Franklin
04.2010 - 04.2016
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ensured compliance with industry regulations and company policies.
Education
High School Diploma -
Franklin High School
Franklin, Pennsylvania06-2011
Skills
- Order processing
- Customer service
- Data entry
- Conflict resolution
- Communication skills
- Active listening
- Problem solving
- Multi-tasking
- Data gathering
- Adaptability and flexibility
- Multitasking Abilities
- Problem-solving aptitude
- Problem-solving
- Professionalism
- Call monitoring
- Quality control
- Professional communication
- Telephone reception
- Typing speed
- Call Transfer
- Reliability
References
References available upon request.
Timeline
Call Agent
Independence health system
08.2022 - Current
Manager
McDonald’s
04.2010 - 04.2016
High School Diploma -
Franklin High School