Lacoya Fielder
Philadelphia
Summary
Dedicated Transit Bus Operator with extensive experience at SEPTA, Dart Transportation, and as a School Bus Operator, skilled in route navigation and customer service. Successfully minimized delays through proactive planning and maintained compliance with safety regulations. Recognized for building positive relationships with passengers while ensuring a clean and comfortable environment. Proficient in vehicle inspection and emergency procedures.
Effective at planning efficient shuttle routes to maximize productivity, minimize fuel costs and maintain high customer satisfaction. Good relationship-building, conflict resolution and communication skills.
Overview
11
11
years of professional experience
Work History
Transit Bus Operator
Dart Transportation Corporation
08.2024 - 08.2025
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Followed company policies and procedures and maintained compliance with standards.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Provided information about routes, destinations and timelines to inform passengers.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Transit Bus Operator
SEPTA
07.2022 - 03.2024
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Aided passengers with disabilities or special needs.
- Developed and maintained positive relationships with passengers and other drivers.
- Inspected bus for any mechanical issues before departure.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Operated large vehicles in difficult urban and rural conditions.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained clean and neat shuttle for passenger comfort.
School Bus Driver
Philly Transportation
09.2019 - 10.2021
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained Pennsylvania driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Communicated information to parents to promote good communication and transparency.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Created and enforced bus rules and kept expectations posted.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Drove bus along assigned route, picking up students.
Delivery Driver
Outback Steakhouse
10.2018 - 10.2019
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered meals to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Kept detailed records of deliveries and money received from customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Barista
Starbucks
12.2014 - 09.2018
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
High School Diploma -
Kensington Culinary Arts
Philadelphia, PACertificate of Technical Studies -
Philadelphia Job Corps
South Philadelphia, PACertificate of Technical Studies -
Christian Leaders Institute
Spring Lake, MISkills
- Emergency procedures
- Vehicle inspection
- Mechanical tools
- Schedule adherence
- Accident reporting
- Bus cleaning
- Route navigation
- Customer service
Timeline
Transit Bus Operator
Dart Transportation Corporation
08.2024 - 08.2025
Transit Bus Operator
SEPTA
07.2022 - 03.2024
School Bus Driver
Philly Transportation
09.2019 - 10.2021
Delivery Driver
Outback Steakhouse
10.2018 - 10.2019
Barista
Starbucks
12.2014 - 09.2018
High School Diploma -
Kensington Culinary Arts
Certificate of Technical Studies -
Philadelphia Job Corps
Certificate of Technical Studies -
Christian Leaders Institute