Lakendra Williams

• Serve as primary liaison for a designated Senior Executive, coordinating projects, priorities, stakeholder communications, and time-sensitive actions across Agency leadership, internal components, Intelligence Community partners, Congress, and private-sector stakeholders.
• Coordinated meetings and stakeholder engagements, including scheduling, Microsoft Teams meetings, agendas, meeting materials, and documentation, ensuring effective communication and follow-up activities.
• Prepared meeting minutes, capturing key discussions, decisions, action items, and follow-up responsibilities to maintain accurate project records.
• Manage the full lifecycle of staff taskers by receiving, prioritizing, processing, routing, tracking, and following up on actions through multiple administrative management systems.
• Maintain action-item trackers, tasking reminders, deadlines, and follow-up requirements to ensure activities and deliverables are completed accurately and on time.
• Coordinate stakeholder inputs, approvals, documentation, and required actions across multiple organizational components.
• Tracked high-priority issues, outstanding actions, and dependencies; communicated status and escalated time-sensitive matters to facilitate timely resolutions.
• Prepare executive and project materials, including daybooks, briefing materials, meeting packages, formatted documents, reports, and supporting documentation.
• Maintain project and administrative documentation in SharePoint, shared drives, and other collaboration environments, ensuring accurate records, organization, and version control.
• Review, edit, and quality-check reports, memoranda, correspondence, and project documentation for accuracy, completeness, and consistency.
• Summarize complex correspondence and discussions and identify key issues, decisions, requirements, and follow-up actions for leadership.
• Coordinate cross-functional actions and stakeholder follow-up to ensure deliverables remain aligned with requirements and established timelines.
• Support special projects and operational initiatives by coordinating logistics, documentation, communications, and follow-up activities.
• Rapidly learn new systems, processes, procedures, and organizational requirements to support evolving priorities and mission needs.

• Serve as the primary liaison between the designated Senior Executive (SE) and other Agency Senior Executive managers, other managers, and staff.
• Coordinated workflow of multiple critical issues for assigned SE while managing a continuously adapting schedule, ensuring sensitivity and confidentiality of issues internally and externally within Agency, Congress, Intelligence Community, and private sector.
• Provides support to 2-4 government staff simultaneously.
• Maintains an awareness of internal structural levels and hierarchy within the organization by being cognizant of internal and external Senior Executive interrelationships, styles, and methods of operations.
• Performs a comprehensive range of direct executive office support for a designated Senior Executive.
• Maintains a schedule of appointments that involves determining the importance of the issues for each meeting and following protocol procedures for contacting principals.
• Monitored systemic impacts of e-mail for action items and extracted key items from staff meetings and reports requiring action; developed a reminder system for completion deadlines.
• Assists and relieves the assigned SE of a variety of complex executive office support functions involving contact and exposure to highly critical, sensitive, and confidential information.
• Drafted and prepared non-routine letters, memos, and reports, demonstrating comprehensive knowledge of Agency methods, policies, regulations, and procedures relevant to SE’s signature.
• Answers phones; places, screens, and refers calls to appropriate Agency resources; takes messages and follows-up accordingly to ensure adequate resolution of issues and concerns.
• Prepared for visitors by initiating security clearances and escorting them.
• Disseminates the executive’s schedule to appropriate staff and acts as liaison between the Senior Executive and others.
• Summarizes lengthy correspondence, highlighting key issues, topics or sentences; follows up to ensure proper and timely action taken as needed.
• Develops and maintains accurate records and files management systems.
• Makes appointments, travel arrangements, and itineraries; assembles or ensures that packets of information or briefing materials are prepared. Accurately prepares expense statements. Assists and informs SE of problems that arise during absences.
• Maintains an efficient office environment; may include assisting in the ordering of supplies, arranging for the repair of office equipment, initiating the installation of new software, or participating in the planning and implementation of office renovation projects.
• Provided backup support within component divisions.
• Customer-specific Tools/Technologies used in performance of duties.
• Customer-specific Process/Methodologies used in performance of duties.
• Special role or assignments supported (e.g., Serve as CIO Security Representative on ODNI Security Council, etc.).

• Managed timecard submissions for subcontractors to ensure accurate billing.
• Completes all travel request by using the Travel Authorization Request form and sending to the COR for signature and approval.
• Prepares trip reports, scheduling visits, and assist with travel issues.
• Processed material authorization forms for COR signature and approval, facilitating timely project progress.
• Assist with timecard management for subcontractors.
• Process and monitor Acquisition Request and Bill of Materials.
• Procurement support by Processing, and Monitoring purchase requests/purchase orders in SC360.
• Completes all material authorization forms and send to COR for signature and approval.
• Receive shipments in system for reporting and invoicing purposes.
• Assisted team with accurate and timely expense reporting by collecting necessary receipts and documentation.
• Preparing, tracking, and disseminating contract deliverables.
• Assisted new hires with onboarding tasks and completed new hire forms.
• Prepare and modify documents including correspondence, reports, drafts, memos, and emails.
• Prepare memos for Housing Allowance and Tuition memos for oversees employees.
• Coordinated communication with vendors, agencies, and staff on behalf of PM to streamline project operations.
• Participated in special projects.

• Audits assigned function (enrollment) for accuracy, benefit payment, contract interpretation, and compliance with policies and procedures.
• Identifies, documents and reports transaction errors utilizing departmental quality monitoring templates in a timely manner to ensure prompt resolution.
• Assisted in development of special department projects, contributing to departmental and divisional initiatives.
• Conducted structured coaching and feedback sessions to enhance team capabilities.
• Provided suggestions and created improvement plans to address deficiencies within group and individual performance.
• Participates in the creation and implementation of new methods, processes and/or products.

• Facilitates, manages, and coordinates all credentialing and contract administration functions.
• Communicated and supported the broker sales.
• Serve as a specialist for Broker of Record (BOR) Transfers, and Broker/Agent Agreement reviews.
• Responsible for Tracking and scanning all approved Broker/Agent Agreements and input broker data into True Producer.
• Communicated and supported broker sales to enhance collaboration and streamline processes.
• Entered data into various systems, including nomoreforms, Facets, True Producer, and Salesforce, ensuring accuracy for internal unit tracking and transmission of broker/agent agreement data.
• Verified, researched, and updated Account Manager Book of business to ensure accurate notification of BOR changes.
• Tracked and scanned all approved Broker/Agent Agreements, inputting broker data into True Producer.
• Verify broker's health licenses and appointments within various State jurisdictions via their websites.
• Research and conduct audit review of broker data for credentialing requirements for Broker Accounting to ensure accurate processing of broker commissions and support certain aspects of the Broker Distribution.
• Contracting responsibilities Provides professional, accurate and timely responses to requests and or inquiries from internal and external customers.
• Prepares written correspondence for customers for all Transfers and maintains adherence to unit.

• Facilitated communication with providers and office staff through email, live chat, fax, and phone to ensure timely information exchange.
• Served as the Liaison between medical staff to maintain oversight of clinical review services.
• Managed inbound and outbound communication to support utilization review for Maryland Medicaid services, including data collection and confirmation.
• Responsible for complaints from Providers and entering that information into a tracking system called IssueTrack.
• Managed complaints from providers and entered information into the IssueTrack tracking system.
• Executed scanning and tracking of medical records for accurate data management.
• Sent corrections to DHMH and providers.

• Provided data and project summaries for the QI evaluations.
• Delivered data and project summaries to enhance QI evaluations.
• Coordinated and facilitated meetings with key internal and external stakeholders to support executive staff.
• Maintained databases, spreadsheets, and developed additional reports, when requested.
• Maintained databases and spreadsheets, and developed additional reports.
• Provided follow-up to web comments, compliments, and complaints.

Completed