Lakesha Thelwell
Bethlehem
Summary
Experienced payroll specialist with a strong background in managing accounts and enhancing customer satisfaction. Skilled in utilizing multiple software systems and demonstrating tax knowledge to support clients effectively. Proven track record in increasing sales and building rapport with customers. Committed to contributing to team success and organizational growth.
Overview
14
14
years of professional experience
Work History
Payroll Specialist
Paychex Inc.
10.2018 - 06.2024
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
A&T Sales Rep
CoWorx
04.2013 - 10.2018
- Inbound sales rep averaging up to 80 calls a day, worked with multiple systems and programs, increase customer sales by 80%
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Inbound Mortgage Rep
Reliance First Capital
03.2010 - 04.2013
- Called home owners offering refinancing opportunism, top five refinancing closures on the team
- Worked closely with loan processors to expedite turnaround times without sacrificing quality or accuracy.
- Provided exceptional customer service, addressing client questions and concerns quickly and professionally.
Education
McCann School of Business
Allentown, PA04.2013
Skills
- Meeting sales targets
- Rapport Development
- Meeting deadlines
- Office systems management
- Policy adherence
- Persuasive communicator
- Analytical skills
- Multi-state payroll
- Garnishment processing
- Customer service
- Attention to detail
- Data entry
- Critical thinking
- E-mail and telephone communication
- Investigating discrepancies
Accomplishments
- Consistently received a 100% customer satisfaction rate.
- Completed all quarterly payroll tax reconciliations, including 941s, FUTA and SUTA and annual W-2 filings.
- Engaged in inbound sales, handling up to 80 calls per day, and successfully grew customer sales by 80%.
Personal Information
Title: Senior Payroll Specialist
Leadership Experience
Product Knowledge Team
Timeline
Payroll Specialist
Paychex Inc.
10.2018 - 06.2024
A&T Sales Rep
CoWorx
04.2013 - 10.2018
Inbound Mortgage Rep
Reliance First Capital
03.2010 - 04.2013
McCann School of Business
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