Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lakia Roberts

Harrisburg

Summary

Dedicated healthcare professional with extensive experience at Brightstar Healthcare, skilled in medical chart documentation and providing emotional support. Proven ability to enhance patient well-being through compassionate care and effective communication. Committed to fostering independence and dignity in clients while ensuring safety and comfort in daily activities. CPR certified and adept at physical therapy techniques.

Overview

19
19
years of professional experience
1
1
Certification

Work History

DSP

Brightstar Healthcare
10.2023 - Current
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Identified needs and coordinated plans for travel and out-of-town functions.

PCA

All About You Home Healthcare
09.2022 - Current
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Collected and transported specimens to prepare for lab testing.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

Direct Support Professional

Stellar Homecare
04.2018 - Current
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Transported clients to medical and dental appointments to provide support.
  • Completed regular check-ins and progress report for each client.

Medical Assistant

All Better Care
06.2018 - 11.2018
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Prepared lab specimens for diagnostic evaluation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Measured patient pulse oximetry.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Customer Service Representative

Bath Fitter
04.2017 - 09.2018
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Security Officer

Securitas Security Services USA
12.2016 - 08.2018
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Medical Assistant

Brightwood College
09.2017 - 06.2018
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.

Food Preparation Worker

Turkey Hill Minit Markets
11.2016 - 01.2017
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.

Security Officer

Private Company
12.2014 - 10.2016
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Secretary

Mariner Health of Overlea
04.2009 - 12.2015
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.

Warehouse Associate

1st Team Staffing
06.2009 - 04.2013
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.

Cashier

Kmart, Sears Holding
01.2007 - 03.2008
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

No Degree - Medical Assitant

Brightwood College
Harrisburg, PA
06-2018

General Studies

Frederick Douglass Highschool
Baltimore, MD
06-2010

Skills

  • Chauffeuring
  • Medical chart documentation
  • Physical therapy
  • Housekeeping
  • Caring companionship
  • CPR certification
  • Emotional support

Certification

  • PCA - Personal Care Aide

Languages

English
Full Professional

Timeline

DSP

Brightstar Healthcare
10.2023 - Current

PCA

All About You Home Healthcare
09.2022 - Current

Medical Assistant

All Better Care
06.2018 - 11.2018

Direct Support Professional

Stellar Homecare
04.2018 - Current

Medical Assistant

Brightwood College
09.2017 - 06.2018

Customer Service Representative

Bath Fitter
04.2017 - 09.2018

Security Officer

Securitas Security Services USA
12.2016 - 08.2018

Food Preparation Worker

Turkey Hill Minit Markets
11.2016 - 01.2017

Security Officer

Private Company
12.2014 - 10.2016

Warehouse Associate

1st Team Staffing
06.2009 - 04.2013

Secretary

Mariner Health of Overlea
04.2009 - 12.2015

Cashier

Kmart, Sears Holding
01.2007 - 03.2008

No Degree - Medical Assitant

Brightwood College

General Studies

Frederick Douglass Highschool

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Lakia Roberts