Lakin Krouse
Clarendon
Summary
Detail-oriented professional with strong organizational and time management skills. Proven ability to support efficient office operations and enhance customer experiences. Committed to delivering high-quality work while contributing to team success and overall company growth.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Office Assistant
KCS Energy Inc.
Warren
04.2024 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained filing systems to ensure organized document retrieval.
- Managed office supplies and inventory for efficient daily operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Processed incoming and outgoing mail to support business activities.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Assistant Clubhouse Manager
Jackson Valley Golf Course
Warren
04.2024 - Current
- Oversaw inventory management of clubhouse supplies and equipment.
- Supported financial transactions at the clubhouse, ensuring accuracy and compliance.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed daily restaurant operations to ensure smooth service flow.
- Trained and supervised staff to deliver excellent customer service.
- Trained new employees on customer service protocols and operational procedures.
- Handled customer complaints promptly and professionally while ensuring satisfaction was achieved.
- Implemented improvements to enhance member experiences and satisfaction levels.
- Investigated incidents or accidents occurring in or around the premises and reported them appropriately.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Lead Bartender/Waitress
Jackson Valley Golf Course
Warren
02.2019 - Current
- Resolved customer concerns promptly, enhancing overall experience and ensuring effective issue escalation to management.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Completed opening and closing checklists to ensure restaurant readiness, facilitating seamless restaurant operations.
- Ensured safe food handling practices in compliance with health standards and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Implemented sanitary food handling, holding and service protocols.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Managed final bill calculations using POS system, ensuring accurate meal costs and tax additions.
- Operated POS terminals to input orders, split bills and calculate totals.
Check Servicing Specialist
Northwest Bank
Warren
09.2021 - 04.2024
- Managed incoming deposit returns and chargebacks, including bounced checks, fraudulent checks, and kiting reports.
- Made daily decisions on overdraft accounts
- Managed exception returns for transactions
- Conducted customer verification processes
- Loan Application Preparation/Setup
- Prepared closing documentation for transactions
- Delivered back office support to customer-facing branches, ensuring smooth transaction processing and customer service.
- Internal Department Posting: EFT, ACH, IRA, Deposit Services, and many other internal departments throughout the bank.
- Adjustments - bank to bank adjustments, encoding errors, duplicate check presentments.
Credit Card Specialist
Northwest Bank
Warren
03.2020 - 09.2021
- Analyzed customer financial data to determine risk levels for credit extension.
- Managed customer service calls regarding payment inquiries, interest rates, account issues, and reissuing lost or stolen cards.
- Assessed accounts for payment compliance and proactively contacted customers for resolution.
- Maintained knowledge behind new card products, services, and procedures.
- Requested financial documents from customers.
- Generated daily reports to update customer information.
- Provided back office support to customer-facing branches.
Check Servicing Representative
Northwest Bank
Warren
05.2018 - 03.2021
- Evaluated daily overdraft requests for compliance with bank policies, ensuring risk mitigation.
- Processed incoming deposit returns to ensure accuracy of account records and prevent discrepancies.
- Review files/reports
- Provided back office support to customer-facing tellers, facilitating efficient branch operations.
Front Desk Security
Northwest Bank
Warren
01.2018 - 05.2018
- Monitored entrances and exits, identifying potential intrusions to safeguard assets and ensure safety.
- Reviewed guest identification and employee credentials to authorize entry, maintaining security and access control.
- Monitored security cameras to identify and respond to suspicious activity.
- Detected and addressed suspicious behavior, preventing illegal activity and enhancing overall security.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
High School Diploma -
Tidioute Community Charter School
Tidioute, PA06-2017
Skills
- Office administration
- Document Preparation
- Data entry
- Transaction Processing
- Microsoft Office
- Computer Skills
- Inventory control
- Customer Service
- Organizational Skills
- Decision Making
- Problem solving
- Conflict resolution
- Reporting
Certification
RAMP CERTIFICATION
Timeline
Office Assistant
KCS Energy Inc.
04.2024 - Current
Assistant Clubhouse Manager
Jackson Valley Golf Course
04.2024 - Current
Check Servicing Specialist
Northwest Bank
09.2021 - 04.2024
Credit Card Specialist
Northwest Bank
03.2020 - 09.2021
Lead Bartender/Waitress
Jackson Valley Golf Course
02.2019 - Current
Check Servicing Representative
Northwest Bank
05.2018 - 03.2021
Front Desk Security
Northwest Bank
01.2018 - 05.2018
High School Diploma -
Tidioute Community Charter School