Lakisha Wilson
Philadelphia
Summary
Adept at crisis management and motivational skills, I significantly enhanced resident satisfaction at Luther's Settlement Women's and Children Shelter. My proactive approach in developing partnerships and implementing evidence-based practices boosted service delivery effectiveness, showcasing my ability to solve problems and work collaboratively within a team.
Overview
22
22
years of professional experience
Work History
Direct Careworker
Pristine Home Health Care
01.2019 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Documented client progress and activities in accordance with agency policies and procedures.
School Crossing Guard
City Of Philadelphia
03.2015 - Current
- Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
- Upheld a professional demeanor while consistently wearing required uniform, badge, and safety equipment.
- Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
- Protected safety of students by identifying potential conflicts and working collaboratively with community resource networks to diffuse situations.
- Controlled drivers' speed, movement and routes with hand signals and signs.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Promoted positive relationships with students, parents, and the community through friendly interactions while on duty.
- Communicated with school administration via radio to relay potential problems or dangers.
- Assisted special needs students in navigating crosswalks, providing additional support as needed for their safety and mobility requirements.
- Withstood adverse environmental conditions.
- Developed key relationships with both adults and children through effective communication and purposeful engagement.
- Ensured student safety by diligently monitoring crosswalks and traffic during arrival and dismissal times.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Proactively communicated with other crossing guards within the vicinity when necessary-sharing relevant information about potential hazards or incidents that may require additional attention.
- Assisted children in safely crossing streets, attentively assessing traffic conditions and potential hazards.
Manager
Stories Bar and Grill
05.2010 - 05.2012
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Caseworker
PAAN
07.2002 - 03.2012
- Assessed needs of each client and recommended appropriate services and resources.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Documented client progress and activities in accordance with agency policies and procedures.
Residental Advisor
Luther's Settlement Womens and Children Shelter
08.2008 - 02.2011
- Participated in annual training programs to stay current on best practices in residential advising and student support services.
- Developed and executed effective conflict resolution strategies to maintain a harmonious residential atmosphere.
- Provided support to residents during emergencies, coordinating with appropriate campus resources as needed.
- Promoted inclusivity within the residence hall by organizing diversity-focused events and discussions.
- Served as a liaison between residents and housing management, effectively communicating feedback from both parties.
Education
Associate Of Arts - Liberal Arts
Ohio Valley University
1 Campus View Drive Vienna.WV 2610501.2013
Diploma - General Studies
Martin Luther King High School
Philadelphia, PA06.1991
Skills
- Motivational skills
- Client transportation
- Crisis management
- Assertiveness
- Peer mediation
- Residential care
- Daily living assistance
- Safety practices
- Security procedures
- Meal preparation
- Activity planning
- Client relationship management
- Policy enforcement
- Resident monitoring
- Family relationship development
- Teamwork
- Problem-solving
- Multitasking
Timeline
Direct Careworker
Pristine Home Health Care
01.2019 - Current
School Crossing Guard
City Of Philadelphia
03.2015 - Current
Manager
Stories Bar and Grill
05.2010 - 05.2012
Residental Advisor
Luther's Settlement Womens and Children Shelter
08.2008 - 02.2011
Caseworker
PAAN
07.2002 - 03.2012
Associate Of Arts - Liberal Arts
Ohio Valley University
Diploma - General Studies
Martin Luther King High School
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