Laneerah Mack
Philadelphia
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Family Dollar, Ocean Crab & Popeyes. Excelled in roles requiring exceptional problem-solving skills and a commitment to exceeding customer satisfaction. Proven track record in cash handling and fostering teamwork, achieving significant improvements in customer service metrics.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
Work History
Sales Associate
Family Dollar
Philadelphia
06.2024 - 02.2025
- Cleaned shelves, counters and tables to maintain organized store.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Shift Leader
Ocean Crab Cajun Seafood & Bar
Philadelphia
04.2024 - 02.2025
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Trained new employees on company policies, operational procedures, and customer service standards.
Sales Associate
La Elite Couture
Philadelphia
02.2024 - 04.2024
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Resolved customer complaints regarding sales and service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled returns and exchanges according to company policies.
- Used technology resources to assist customers in locating and selecting items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Court Monitor
SkyZone Entertainment
King Of Prussia
09.2023 - 01.2024
- Attended regular meetings with supervisors to discuss progress on assigned tasks and received feedback on performance.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Maintained an inventory of supplies and equipment needed for court sessions.
- Prepared and distributed court schedules to relevant parties.
Cashier
Popeyes Louisiana Kitchen Inc.
Philadelphia
07.2022 - 06.2023
- Used suggestive selling techniques to promote add-on sales.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked closely with front-end staff to assist customers.
- Answered customers' questions and provided information on store procedures or policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Pa Virtual Charter Highschool
King Of Prussia, PA06-2024
Skills
- Exceptional customer service
- Cash handling
- Flexible schedule
- Store opening and closing
- Positive and professional
- Meeting deadlines
- Exceeds sales goals
- Reliable and punctual
- Teamwork and collaboration
- Money handling
- Cleaning techniques
- Multi-tasking strength
- Stocking and receiving
- Problem-solving skills
- Customer service
- Hospitality and accommodation
- Cash register operation
Timeline
Sales Associate
Family Dollar
06.2024 - 02.2025
Shift Leader
Ocean Crab Cajun Seafood & Bar
04.2024 - 02.2025
Sales Associate
La Elite Couture
02.2024 - 04.2024
Court Monitor
SkyZone Entertainment
09.2023 - 01.2024
Cashier
Popeyes Louisiana Kitchen Inc.
07.2022 - 06.2023
High School Diploma -
Pa Virtual Charter Highschool