Lane Ja Kerr
Pittsburgh,PA
Summary
Dynamic Patient Support Specialist with a proven track record at Blink RX excelling in patient satisfaction and confidentiality. Adapt at navigating complex medical terminology and fostering strong relationships. Recognized for enhancing team performance and delivering exceptional care, ensuring optimal patient outcomes through effective communication and meticulous attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
Blinkrx
10.2025 - Current
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Warmly greeted patients and visitors and made each feel welcome.
- Helped other staff with patient transfers by moving patients between departments.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Assisted Patients, Medical providers, and Insurance companies with clinical information on prescribed medications.
- Manually troubleshooting IT issues on our website and mobile app.
- Assisted in transferring prescriptions to external Pharmacies.
- Used medication manufacturer addendums to help patients understand pricing for specific medications based on the type of drug coverage they have.
- Handled Inbound calls of about 15 per hour.
Community Patient Support
Passavant Memorial Homes
03.2025 - 07.2025
- Proven ability to learn quickly and adapt to new situations.
- Often worked with up to 4 patients at a time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Transported and supported disabled Patients out in the community each week.
- Evaluated patients Satisfaction with our community program.
- Administered Medications to patients based on the times of day provided by prescribers.
- Assisted with feeding, toileting and transporting immobilized patients.
- CPR certifed.
- Used company vehicles and wheelchair lifts to transport multiple patients at a time.
Home Health Aide
Aveeana Healthcare
10.2024 - 04.2025
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- 1:1 support to patient
Customer Service Expert
InMotion
06.2022 - 09.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Secondary Keyholder, responsible for closing the store and counting all registers after each shift.
- Upkeeping store cleanliness.
- Managed store on my own often being only person on the clock.
- Handled all personalized sales by geering the sale directly to customers wants and needs
Education
No Degree - Medical Coding, Billing
Bidwell Training Center
Pittsburgh, PA07-2025
High School Diploma -
Phase 4 Learning Center
Pittsburgh06-2022
Skills
- Patient satisfaction
- Data entry
- Insurance verification
- Personal care assistance
- Reliability
- Heavy lifting
- Med Administration
- Team collaboration
- Patient feeding
- Time management abilities
- Patient lifting
- Attention to detail
Certification
CPR
Timeline
Patient Support Specialist
Blinkrx
10.2025 - Current
Community Patient Support
Passavant Memorial Homes
03.2025 - 07.2025
Home Health Aide
Aveeana Healthcare
10.2024 - 04.2025
Customer Service Expert
InMotion
06.2022 - 09.2023
No Degree - Medical Coding, Billing
Bidwell Training Center
High School Diploma -
Phase 4 Learning Center