LANEY GRIMM
Chambersburg
Summary
Customer-centric professional with a strong background in managing high-volume transactions and client interactions. Skilled in cash management, resolving customer issues, and ensuring organized operations. Seeking Front Desk or Bank Teller position to deliver accurate, efficient service with a focus on professionalism.
Overview
7
7
years of professional experience
Work History
Server
Norland Pub
Chambersburg
11.2024 - Current
- Delivered efficient, professional service in fast-paced environment, enhancing customer satisfaction
- Addressed customer concerns promptly, fostering positive experiences
- Processed cash and card transactions accurately, ensuring financial integrity
Server
Dilworth Tasting Room
Charlotte
03.2024 - 10.2024
- Provided excellent customer service in a fast-paced pub environment.
- Handled high-volume customer interactions with a focus on accuracy and customer satisfaction
- Received and efficiently processed food and drink orders in a busy pub environment.
- Processed payments and balanced transactions to ensure financial accuracy and customer trust
- Maintained cleanliness and organization of dining and service areas.
Server/Bartender
Arooga's Grille House
Shippensburg
01.2022 - 07.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Managed tables efficiently, ensuring timely order taking and delivery.
- Managed multiple tasks in fast-paced environment, contributing to seamless service delivery
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Handled large cash volumes, ensuring accurate financial transactions
Third Shift Supervisor
Sheetz
Chambersburg
07.2021 - 12.2021
- Managed store operations, staff, and cash management during shifts to ensure seamless service delivery
- Balanced cash drawers and verified daily reports for accuracy to maintain financial integrity
- Maintained compliance with company policies and procedures
Customer Service Representative
OXO
Chambersburg
09.2020 - 07.2021
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with product inquiries and provided accurate information.
- Resolved customer account inquiries, processed purchases, and facilitated refunds to enhance customer satisfaction
- Ensured accuracy in record-keeping and processed transactions to support seamless customer experiences
- Processed orders and managed returns efficiently using company systems.
Front Desk / Administrative Support (Hostess & File Clerk)
01.2019 - 01.2020
- Greeted customers, managed scheduling and seating to optimize customer flow during peak hours
- Provided professional and welcoming front-facing experience to enhance customer satisfaction
- Organized files and maintained accurate records to support efficient information retrieval
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA05-2019
Skills
- Table Service Management
- Customer service
- Cash handling
- POS systems
- Point of sale systems
- Safe Food Handling
- Inventory Management
- Data entry
- Microsoft Office
- Time management
- Conflict resolution
- Professional Communication
Timeline
Server
Norland Pub
11.2024 - Current
Server
Dilworth Tasting Room
03.2024 - 10.2024
Server/Bartender
Arooga's Grille House
01.2022 - 07.2023
Third Shift Supervisor
Sheetz
07.2021 - 12.2021
Customer Service Representative
OXO
09.2020 - 07.2021
Front Desk / Administrative Support (Hostess & File Clerk)
01.2019 - 01.2020
High School Diploma -
Chambersburg Area Senior High School