Lanitia Penn
Harrisburg
Summary
Dynamic and detail-oriented professional with extensive experience as a Certified Medical Assistant at UPMC, excelling in medical records oversight and patient education. Proven ability to enhance patient outcomes through effective communication and stress management techniques, while maintaining compliance with HIPAA protocols. Committed to delivering exceptional service and ensuring patient safety.
Conscientious Healthcare professional offering over 8 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
9
9
years of professional experience
Work History
Notary Title Agent
JDA NOTARY
04.2024 - Current
- Contacted PA Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Calculated and remitted state sales tax, service, and other charges.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
Patient Care Technician, ICU
UPMC
01.2024 - 12.2025
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Maintained accurate patient charts and medical records.
- Performed diagnostic tests and reported results to healthcare providers.
Certified Medical Assistant
Penn State Harrisburg
04.2020 - 05.2024
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant
UPMC
01.2023 - 01.2024
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
Claims Specialist
Social Security Administration, SSA
08.2016 - 04.2019
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Determined appropriateness of payers to protect organization and minimize risk.
Education
Bachelor of Science - Business Administration And Management
Central Penn
Enola, PA12-2021
No Degree - Certified Medical Assistant
Kaplan Career
Harrisburg, PA12-2012
Skills
- Legal document preparation
- Sales and marketing
- Financial acumen
- Escrow management
- Vital signs monitoring
- Stress management techniques
- Medical terminology
- Infection control practices
- Medical records oversight
- Treatment setup
- HIPAA protocols
- Inventory and supply management
Timeline
Notary Title Agent
JDA NOTARY
04.2024 - Current
Patient Care Technician, ICU
UPMC
01.2024 - 12.2025
Certified Medical Assistant
UPMC
01.2023 - 01.2024
Certified Medical Assistant
Penn State Harrisburg
04.2020 - 05.2024
Claims Specialist
Social Security Administration, SSA
08.2016 - 04.2019
Bachelor of Science - Business Administration And Management
Central Penn
No Degree - Certified Medical Assistant
Kaplan Career
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