Lashae Kinning-Green
Philadelphia
Summary
Dedicated, compassionate, and organized Patient Service Associate with experience in patient registration and insurance verification. Known for maintaining professionalism and attention to detail, contributing to improved patient experiences and operational efficiency.
Overview
24
24
years of professional experience
Work History
Patient Service Associate
Hospital of the University of Pennsylvania
Radnor, PA
05.2025 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Collaborated with healthcare professionals to ensure seamless transitions between departments during multi-service visits.
- Prepared and processed patient referrals and transfer requests.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
Customer Services Representative/Human Resources Coordinator
Boscov's
Media, PA
05.2020 - 04.2025
- Collaborated with team members to enhance service delivery and address customer needs.
- Provided feedback to management on customer trends to inform strategic decisions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Representative
Sears
Media, PA
05.2019 - 03.2020
- Fostered relationships with customers to expand the customer base and retain business.
- Developed customer relationships to drive sales growth and enhance brand loyalty.
- Identified customer needs through active listening and tailored product recommendations.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
- Worked with production teams to assess, update, and optimize delivery dates for customers.
Lead Manager
Sears
Media, PA
05.2014 - 05.2019
- Led team in optimizing inventory management processes to enhance operational efficiency.
- Developed and implemented training programs to elevate staff performance and engagement.
- Coordinated cross-departmental initiatives to streamline communication and improve service delivery.
- Analyzed customer feedback to identify areas for improvement in product offerings and service quality.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
Store Manager
Avenue Stores
Philadelphia, PA
07.2005 - 02.2013
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Strengthened workflow productivity by hiring, managing, and developing talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Customer Service Representative
BJ's Wholesale
Plymouth Meeting, PA
08.2002 - 07.2005
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Assisted in training new staff on company policies and procedures.
- Delivered service and support to each customer, paving the way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Exceeded company productivity standards on a consistent basis.
Education
High School Diploma -
John Bartram High School
Philadelphia, PA06-1996
Skills
- Patient confidentiality
- Insurance verification
- Scheduling appointments
- Product merchandising and distribution
- Patient registration
- Attention to detail
- Professionalism and etiquette
- Appointment scheduling
Timeline
Patient Service Associate
Hospital of the University of Pennsylvania
05.2025 - Current
Customer Services Representative/Human Resources Coordinator
Boscov's
05.2020 - 04.2025
Sales Representative
Sears
05.2019 - 03.2020
Lead Manager
Sears
05.2014 - 05.2019
Store Manager
Avenue Stores
07.2005 - 02.2013
Customer Service Representative
BJ's Wholesale
08.2002 - 07.2005
High School Diploma -
John Bartram High School