Lashell Rhyanes
Crum Lynne
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Iron Hill Brewery & Restaurant
08.2023 - 09.2025
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, ensuring timely order processing and accurate bill presentation.
- Implemented strategies for upselling menu items, contributing to increased revenue and customer engagement.
- Resolved customer complaints promptly, maintaining positive relationships and encouraging repeat visits.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards consistently.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Hostess
Iron Hill Brewery & Restaurant
07.2023 - 09.2025
- Greeted and seated guests efficiently, enhancing customer experience and restaurant flow.
- Managed reservation system, optimizing seating arrangements for maximum capacity utilization.
Front of House Staff
J&D Bar-B-Q
03.2023 - 05.2023
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Managed front-of-house operations, ensuring smooth service flow during peak hours.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
Baker
Insomnia Cookies
07.2021 - 08.2022
- Led production of fresh baked goods, ensuring quality and consistency across all products.
- Trained and mentored junior bakers on operational procedures and best practices.
- Maintained inventory levels, coordinating with suppliers for timely deliveries of ingredients.
- Oversaw daily operations, optimizing workflow to meet customer demands effectively.
- Enforced food safety standards, conducting regular checks to ensure compliance across the kitchen area.
Education
College Degree - Criminology/ Law and the Legal System
West Virginia University
05.2023
High school diploma - undefined
Ridley High School
06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Team collaborate
Certification
Food Handler Certification
Timeline
Server
Iron Hill Brewery & Restaurant
08.2023 - 09.2025
Hostess
Iron Hill Brewery & Restaurant
07.2023 - 09.2025
Front of House Staff
J&D Bar-B-Q
03.2023 - 05.2023
Baker
Insomnia Cookies
07.2021 - 08.2022
High school diploma - undefined
Ridley High School
College Degree - Criminology/ Law and the Legal System
West Virginia University
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