LaShelle Platteborze
New Castle,PA
Summary
Motivated and committed professional actively seeking a fulfilling role as an Insurance Adjuster within a company that values my proficiency as both a problem solver and customer service specialist, enabling me to deliver exceptional claims experiences to policy holders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster - Remote and Field
Pilot Catastrophe Services
06.2023 - Current
- Handled Comprehensive auto, flood, Hail, and property claims in both Catastrophe and daily settings.
- Performed virtual damage assessments and photo reviews to write accurate estimates in CCC One and Xactimate.
- Conducted remote interviews with insureds, claimants, and third-party vendors to gather evidence and coverage details.
- Collaborated with repair facilities and total loss departments to settle claims efficiently and fairly.
- Delivered empathetic, clear communication with policyholders and third parties, consistently achieving customer satisfaction scores of 95%+.
- Maintained timely and detailed claim files in compliance with state and client guidance.
Property and Auto Claims Adjuster
Nationwide
09.2020 - 05.2023
- Handled Catastrophe property and auto claims during large scale disaster events (hail, hurricane, fire, flood), processing over 200 claims per deployment.
- Provided Telephone-based initial loss intake, coverage analysis, estimate review, and claim resolutions under compressed timeline.
- Coordinated with insureds, vendors, and contractors, ensuring timely files closures and regulatory compliance.
- Maintained a 98% quality score on file reviews and audits.
Property Inspector
National Insurance Inspection Services
05.2019 - 08.2020
- Conducted detailed policy coverage analysis and communicated findings with policy holders, contractors, and legal representatives.
- Investigated, evaluated, and settled residential and commercial property claims including fire, wind, hail, water damage, and theft.
- Utilized Xactimate and Symbility to prepare comprehensive repair estimates and issues timely settlements.
- Managed a high-volume caseload while maintaining accuracy, customer service, and regulatory compliance.
- Delivered empathetic and professional communication with insured, ensuring clear explanations of policy coverage and claim resolution.
Education
Associates Of Science (A.S) -
Slippery Rock University
Skills
- Ability to provide superior customer services with strong verbal and written communication skills while successfully aiding customers through the claims process
- Skilled in interpreting policies and applying policy to damages
- Proficient in relevant computer software programs Xactimate, CCC One, Symbility, FileTrac, Microsoft Word, Microsoft Excel
- Ability to complete claims at a high level, efficiently and in a timely maner, while maintaining organized and composed
- Skilled in calculating depreciation factors and replacement costs
- Trust worthy and Dependable
- Team Oriented
- High level of mental and emotional stability
Certification
- Licensed Insurance Adjuster (Multi-State)
- NFIP Flood Certified
- Xactimate Level 1 Certified
Section name
- July 11, 2025
- Dear Hiring Committee
- LaShelle Platteborze
- 7247341457
- LPlatteborze@yahoo.com
- Hiring Committee
- National General Allstate
- I am writing to express my interest in the Virtual Field Auto Consultant position with National General. With over four years of hands-on experience managing auto, property, and catastrophe claims, I am confident in my ability to deliver the compassionate, fair, and timely service that Allstate is known for. I am particularly drawn to this role because of Allstate's commitment to putting customers first while maintaining operational excellence.
- In my current role as an independent Adjuster with Pilot Catastrophe Services, I manage a high volume of claims via Telephone, handling everything from initial loss reports to final settlements. I have consistently achieved a 95%+ customer satisfaction score while efficiently closing claims within required timeframes. My expertise includes conducting thorough investigations, policy coverage analysis, estimate reviews, and multi-party negotiations - skills directly aligned with the expectations of this position.
- I am proficient in industry - standard platforms including CCC One, Xactimate, Symbility, and FileTrac,and hold an active adjuster License along with NFIP flood certification. I Prode myself on clear, Empathetic Communication and problem-solving under pressure, especially when guiding customers through difficult claims situations.
- I would welcome the opportunity to bring my experience, technical knowledge, and customer-focused approach to the Allstate team. Thank you for considering my application. I look forward to the possibility of discussing how my skills and background con contribute to Allstate's continued success.
- Warm regards
Timeline
Auto Claims Adjuster - Remote and Field
Pilot Catastrophe Services
06.2023 - Current
Property and Auto Claims Adjuster
Nationwide
09.2020 - 05.2023
Property Inspector
National Insurance Inspection Services
05.2019 - 08.2020
Associates Of Science (A.S) -
Slippery Rock University
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