Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Lashonda Joyner

19131

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Home Health

Care First Nursing
Philadelphia
01.2019 - Current
  • Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
  • Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
  • Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
  • Promoted positive morale among patients by providing emotional support during difficult times.
  • Developed individualized care plans for each client based on their unique needs.
  • Transported clients to medical appointments or other destinations when necessary.
  • Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

Clerk

United States Post Office
Philadelphia
10.2022 - 06.2024
  • Verified accuracy of all paperwork prior to submission for processing.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Placed mail into appropriate PO boxes.
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Received and processed incoming mail, packages, and other materials.
  • Sorted mail according to post office regulations and customer instructions.
  • Scanned packages into tracking systems to ensure accurate tracking of shipments.

Security Officer

Main Line Security
Philadelphia
06.2022 - 03.2024
  • Investigated security incidents to determine root cause, impact, and recommend remediation plans.
  • Organized drills for emergency preparedness scenarios such as fire evacuations or intruder alerts.
  • Prepared detailed reports outlining any incidents encountered while on duty each shift.
  • Responded quickly to alarms or emergency calls for assistance from staff or patrons onsite.
  • Provided support services during large gatherings such as crowd control and evacuation plans.
  • Performed regular checks of perimeter fencing for signs of tampering or damage.
  • Managed parking lots and monitored traffic flow during peak periods.
  • Escorted individuals off-site if necessary due to suspicious behavior or noncompliance with rules.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Temp Agency

LGC Hospitality
Philadelphia
06.2016 - 08.2020
  • Identified needs of customers promptly and efficiently.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01-2015

Skills

  • Customer service
  • Verbal communication
  • Planning
  • Microsoft Word
  • Problem-solving
  • Good Telephone Etiquette

Certification

  • Serv Safe
  • Bartenders Certification

Affiliations

  • Cooking & Catering

Timeline

Clerk

United States Post Office
10.2022 - 06.2024

Security Officer

Main Line Security
06.2022 - 03.2024

Home Health

Care First Nursing
01.2019 - Current

Temp Agency

LGC Hospitality
06.2016 - 08.2020

High School Diploma -

Penn Foster Career School

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Lashonda Joyner