Latanya Jamison
Philadelphia
Summary
Enthusiastic professional with a strong background in interfacing directly with industry customers, seeking to enter the field of information technology and website design. Key strengths include exceptional communication skills, problem-solving abilities, and managing multiple tasks simultaneously.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Customer Care
Bristol
10.2023 - Current
- Managing a high volume of inbound and outbound calls promptly and professionally
- Recording and resolving customer complaints via phone, email, or social media
- Answering customer inquiries about the company's products and services
- Monitored customer satisfaction levels through surveys and feedback forms.
Customer Services Representative
Independence Blue Cross
Philadelphia
09.2022 - 10.2023
- Managing a large amount of inbound and outbound calls
- Investigating claims to corroborate filing accuracy and determine payouts and reimbursements
- Educated policyholders on the benefits and services provided by their insurance plans
- Create concise documentation of customer interactions
Patient Service Specialist
NovaCare Rehabilitation
Philadelphia
12.2019 - 03.2022
- Performing administrative duties by answering inbound calls, faxing, and filing sensitive documentation
- Accurately answering questions in a professional manner.
- Scheduling patient appointments.
- Verifying patients' insurance plans and coverage
- Ensured compliance with HIPAA regulations when handling confidential patient information.
Education
Bachelor's - Digital Journalism
Millersville University
Millersville, PA12.2018
Skills
- Written communication
- CRM software
- Data entry
- HTML and CSS basics
- Social media management
- Complaint resolution
- Feedback analysis
- Sales and customer service
Certification
- SheCodes Basics - SheCodes, 2024
- SheCodes Basics Add-on - SheCodes, 2024
- SheCodes Plus - SheCodes, 2025
Timeline
Customer Service Representative
American Customer Care
10.2023 - Current
Customer Services Representative
Independence Blue Cross
09.2022 - 10.2023
Patient Service Specialist
NovaCare Rehabilitation
12.2019 - 03.2022
Bachelor's - Digital Journalism
Millersville University
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