LaTasha Tawfiq
York
Summary
Dedicated medical office associate with a proven track record at Penn State Health, enhancing patient experiences through exceptional customer service and efficient office administration. Skilled in medical documentation and HIPAA regulations, I effectively streamlined operations and improved patient education, ensuring confidentiality and satisfaction in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
Medical Office Assoicate
Penn State Health
09.2023 - Current
- Maintained a welcoming environment for patients by ensuring cleanliness and organization in waiting areas and exam rooms.
- Streamlined office operations by organizing and updating medical files, ensuring easy access for healthcare providers.
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
- Maximized patient education by creating and distributing informative materials, addressing common questions and concerns related to treatment options.
- Promoted patient well-being by addressing inquiries regarding appointment scheduling, medications, and test results in a timely manner.
- Implemented an efficient system for handling prescription refill requests from pharmacies, minimizing delays in medication availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Nursing Assistant/Secretary
Wellspan Health- York Hospital
09.2011 - 08.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02-2010
Skills
- Medical reception
- HIPAA regulations
- Patient confidentiality
- Office administration
- Medical documentation
- Customer service
- Phone Adequate
- Friendly
- Insurance knowledge
Timeline
Medical Office Assoicate
Penn State Health
09.2023 - Current
Nursing Assistant/Secretary
Wellspan Health- York Hospital
09.2011 - 08.2022
High School Diploma -
Penn Foster Career School
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