Lataysha Diggs
Pittsburgh
Summary
Offering strong foundation in communication and problem-solving, eager to learn and grow within customer care environment. Brings quick learning ability and adaptability to new systems and processes. Ready to use and develop strong communication and problem-solving skills in any role.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
CVS Health
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Cashier
Whole Food Market
07.2022 - 10.2023
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, and locate items.
Busser
The Galley Restaurant & Bar
03.2022 - 07.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Store Team Member
Party City
03.2021 - 03.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
Team Member
Noodles & Company
07.2020 - 01.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting the best food option suited for them.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
Education
High School Diploma -
Community College of Allegheny County
Pittsburgh, PASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Inbound customer service
- Data entry
- Call center experience
- Conflict mediation
- Order processing
- Billing coordination
- Database research
- Verbal and written communication
- Teamwork and collaboration
- Problem-solving
Timeline
Customer Care Representative
CVS Health
09.2024 - Current
Cashier
Whole Food Market
07.2022 - 10.2023
Busser
The Galley Restaurant & Bar
03.2022 - 07.2022
Store Team Member
Party City
03.2021 - 03.2022
Team Member
Noodles & Company
07.2020 - 01.2021
High School Diploma -
Community College of Allegheny County
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