Latonya Green
Pittsburgh
Summary
Dynamic professional with extensive experience at Cigna Healthcare, excelling in claims processing and compliance. Proven ability to manage complex calendars and deliver impactful presentations. Skilled in Microsoft Office Suite and adept at fostering effective communication. Recognized for meticulous attention to detail and a commitment to high-quality outcomes in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Achieva Health
Pittsburgh
09.2022 - 10.2025
- Accurately analyzes and interprets provider contracts.
- Research claims and makes appropriate adjustments.
- Responds to member inquiries related to claims processing.
- Supported individuals with daily living activities and personal care needs.
- Assisted clients in developing social skills and community integration.
Enrollment Specialist
Catilize Health
Sewickley
06.2018 - 02.2022
- Handled new enrollments by entering customers' data and reviewing information.
- Reviewed applications for accuracy before submitting them for approval.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Facilitated enrollment processes for clients in healthcare programs.
Medical Claims Processor
Cigna Healthcare
Pittsburgh
03.2015 - 04.2018
- Reviewed claims for eligibility and documentation compliance.
- Interpreted provider contracts, agreements, and policies related to benefits and administration.
- Followed up on requests for information and services promptly.
- Consistently met or exceeded production and quality standards.
- Routed claims to relevant departments and organizations efficiently.
Executive Administrative Assistant(Contract)
KForce/ PNC Bank
Pittsburgh
05.2014 - 02.2015
- Provided daily operational support for Senior Vice President of Marketing and 25+ team members.
- Interacted with senior leaders to facilitate effective communication on behalf of executives.
- Managed executives' calendars, travel arrangements, expense reports, and technology requests.
- Greeted visitors and assessed access based on established protocols for senior leadership.
- Acted as gatekeeper to ensure appropriate visitor access to senior leaders.
- Created and organized presentations for senior leadership meetings to enhance material comprehension.
Administrative Assistant II (Contract/On-call)
CDI Corporation/Emerson Process Management
Pittsburgh
08.2013 - 04.2014
- Managed calendars, coordinated conference rooms, and edited proposals to enhance administrative efficiency.
- Provided daily operational support, including phone management, data entry, mail distribution, and file organization.
- Prepared requisitions for training facility needs, ordered supplies, and processed payments for engineering students.
Case Management Process Support I (Contract)
Bank of America
Pittsburgh
06.2012 - 11.2012
- Ensured adherence to federal and state guidelines for loan modification eligibility.
- Analyzed and validated loan documents for quality control and compliance.
- Reviewed title reports, ensuring accuracy and clearance.
- Monitored trial payment schedules and tracked timely payments.
- Calculated modified payment amounts based on new terms.
- Ordered permanent modification documents for borrower distribution.
- Supported Customer Relationship Model as single point of contact for clients.
- Delivered high-quality, error-free work through meticulous attention to detail.
Executive
Cigars
Pittsburgh
11.2009 - 05.2012
- Managed calendar, conference room reservations, and travel arrangements for efficient scheduling.
- Sorted and distributed incoming correspondence, including faxes and emails, to appropriate parties.
- Analyzed incoming memos, submissions, and reports to assess significance and plan distribution.
Education
Bachelor of Science - Business
Point Park University
Pittsburgh, PA01.2012
Associates - Business
ICM School of Business
01.1998
Skills
- Calendar management
- Administrative support
- Presentation delivery
- Microsoft Office Suite
- Excel and Word proficiency
- PowerPoint expertise
- Lotus Notes familiarity
- Cisco collaboration tools
- WebEx facilitation
Certification
Driver's License
Timeline
Direct Support Professional
Achieva Health
09.2022 - 10.2025
Enrollment Specialist
Catilize Health
06.2018 - 02.2022
Medical Claims Processor
Cigna Healthcare
03.2015 - 04.2018
Executive Administrative Assistant(Contract)
KForce/ PNC Bank
05.2014 - 02.2015
Administrative Assistant II (Contract/On-call)
CDI Corporation/Emerson Process Management
08.2013 - 04.2014
Case Management Process Support I (Contract)
Bank of America
06.2012 - 11.2012
Executive
Cigars
11.2009 - 05.2012
Bachelor of Science - Business
Point Park University
Associates - Business
ICM School of Business