Latoya Pinto
Philadelphia
Summary
Dynamic professional with a proven track record who handles complex problem solving and negotiations daily, while providing critical client support. Excelling in office operations and logistics management. Recognized for exceptional customer service and teamwork, I effectively support remote employees and enhance operational efficiency. Skilled in UPS, FedEx, DHL, USPS and committed to fostering a positive work environment through collaboration and problem-solving.
Overview
18
18
years of professional experience
Work History
Corporate Administrative Support
Avantor Sciences
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Coordinate meetings, prepare set up and breakdown of meeting rooms.
- Oversee shipping and logistics using platforms such as UPS, FedEx, USPS, and DHL
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Support office operations with focus on efficiency and professionalism.
- New hire onboarding support.
- Order office supplies
- Support remote employees.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Inspector Team Leader
Hampton Inn Suites
09.2021 - 04.2024
- Supervised daily inspection processes to ensure compliance with safety and quality standards.
- Trained and mentored new inspectors, fostering skills development and teamwork.
- Implemented quality control measures that enhanced operational efficiency within the team.
- Conducted detailed inspections of guest rooms and common areas, identifying maintenance needs promptly.
- Collaborated with management to develop training programs for staff on inspection protocols.
- Maintained a high level of safety in the workplace by conducting regular safety audits and enforcing proper procedures among team members.
- Leveraged expertise in relevant software platforms to efficiently manage inspection schedules, records, and reporting requirements.
- Planned and executed promotions and special events in close collaboration with management.
Concierge/Receptionist
Harrison Richards
03.2016 - 04.2020
- Trained new concierge staff, ensuring consistent high level of service across team.
- Delivered exceptional guest services by anticipating needs and providing tailored recommendations.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Implemented feedback system for services provided, leading to continuous improvement in service delivery.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
- Monitored incoming calls and messages, prioritizing urgent requests for timely responses.
- Improved communication between agents and clients through diligent follow-up on messages and emails.
- Assisted agents in preparing marketing materials for new listings, increasing visibility and attracting potential buyers.
Distribution Sales Representative
Real Time Surgical Services
03.2008 - 10.2015
- Cultivated relationships with healthcare providers to understand their surgical supply needs.
- Developed and delivered product presentations to stakeholders, enhancing product knowledge and usage.
- Implemented inventory management strategies, optimizing stock levels and reducing excess inventory.
- Collaborated with cross-functional teams to streamline order fulfillment processes, improving efficiency.
- Analyzed market trends and competitor offerings to inform sales strategies and drive revenue growth.
- Stayed current on relevant industry news to inform conversations with clients about future developments or challenges they may face within the marketplace.
- Worked closely with internal teams such as operations, logistics, and finance to ensure seamless execution of sales agreements and order fulfillment.
- Assisted in inventory management by providing timely feedback on product availability and customer demand trends.
- Increased product sales by developing strong relationships with clients and understanding their unique needs.
Education
High School Diploma -
William E Grady
Brooklyn, NYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Office operations and administration support
- Time management and organizational abilities
- Cross-function team collaboration
- Logistics platforms: UPS Worldship, FedEx Ship Manager, USPS, DHL
Websites
Timeline
Corporate Administrative Support
Avantor Sciences
06.2024 - Current
Inspector Team Leader
Hampton Inn Suites
09.2021 - 04.2024
Concierge/Receptionist
Harrison Richards
03.2016 - 04.2020
Distribution Sales Representative
Real Time Surgical Services
03.2008 - 10.2015
High School Diploma -
William E Grady