Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LATOYIA PRIESTER

Philadelphia

Summary

Committed professional with extensive experience in environmental services at Jefferson Hospital and University. Demonstrated expertise in infection control and operational leadership, significantly enhancing patient safety and satisfaction. Acknowledged for outstanding customer service and impactful staff development, consistently optimizing cleaning protocols and efficiency in high-pressure environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Environmental Services Housekeeper

Jefferson Hospital and University
Philadelphia
10.2024 - Current
  • Disinfected patient rooms and surgical areas to uphold hygiene standards.
  • Implemented infection control protocols to improve patient safety.
  • Conducted routine cleaning assessments to pinpoint improvement areas.
  • Collaborated with nursing staff to address specific cleaning needs efficiently.

Childcare Site Director

The Greater Philadelphia YMCA
Philadelphia
12.2023 - 09.2024
  • Increased parent satisfaction with aftercare program through regular updates on children's academic and behavioral progress.
  • Trained new staff members on program procedures to maintain consistency across aftercare classrooms.
  • Participated in meetings and conferences to foster professional development and personal growth.
  • Managed aftercare staff, providing guidance and feedback to ensure high-quality student care.
  • Implemented enrichment activities in art, science, and physical fitness to engage students' interests.
  • Prepared comprehensive activity reports to ensure accurate documentation of completed tasks.

Environmental Services

Hospital of the University of Pennsylvania
Philadelphia
01.2022 - 11.2023
  • Ensured thorough cleaning and sanitization of patient rooms and shared facilities each day.
  • Maintained strict adherence to infection control protocols for effective cleaning efforts.
  • Delivered outstanding customer service during interactions with patients and their families.
  • Planned daily cleaning routines by reviewing schedules and gathering required supplies.

Environmental Services Housekeeper Supervisor

Live! Casino & Hotel
Philadelphia
01.2018 - 03.2020

Operated cleaning equipment, including floor scrubbers and vacuums, to maintain cleanliness.

  • Cleaned and disinfected patient exam rooms and surgery suites to promote a sanitary environment.
  • Practiced established infection control methods to minimize risks to patients and staff.
  • Ensured timely completion of tasks by prioritizing workload based on urgency and importance.
  • Maintained cleanliness of guest areas and common spaces throughout the casino.
  • Disinfected common areas regularly to ensure a safe environment for visitors.
  • Streamlined cleaning processes to enhance efficiency and effectiveness in operations.

Hotel Housekeeper

Holiday Inn Express - Penn's Landing, an IHG Hotel
Philadelphia
02.2014 - 01.2020
  • Ensured cleanliness standards in guest rooms and shared spaces consistently met expectations.
  • Supported operational efficiency by promptly replenishing supplies and linen carts.
  • Identified maintenance issues during inspections and reported them for timely fixes.
  • Prepared essential supplies on housekeeping carts prior to shift start.
  • Transported trash from hotel rooms to designated disposal areas regularly.
  • Replaced bed linens and arranged beds with fresh linens following guest check-outs.

Education

Associate of Applied Science - Behavior Health and Human Services

Community College of Philadelphia
Philadelphia, PA
01.2018

Diploma - Medical Assistant

Kaplan Career Institute
Philadelphia, PA
01.2012

High School Diploma -

William Penn High School
Philadelphia, PA
01.2009

Skills

  • Microsoft Excel, PowerPoint, Word, and Outlook
  • Customer service excellence
  • Verbal and written communication
  • Epic software proficiency
  • Hospitality management
  • Punctuality and reliability
  • Custodial operations
  • Floor waxing and detailing
  • Operational leadership and planning
  • Facility and operations management
  • Staff development strategies
  • Performance improvement initiatives
  • Infection control
  • Cleaning protocols
  • Equipment operation

Certification

  • Youth Service Assistant
  • Human Service Assistant

Timeline

Environmental Services Housekeeper

Jefferson Hospital and University
10.2024 - Current

Childcare Site Director

The Greater Philadelphia YMCA
12.2023 - 09.2024

Environmental Services

Hospital of the University of Pennsylvania
01.2022 - 11.2023

Environmental Services Housekeeper Supervisor

Live! Casino & Hotel
01.2018 - 03.2020

Hotel Housekeeper

Holiday Inn Express - Penn's Landing, an IHG Hotel
02.2014 - 01.2020

Associate of Applied Science - Behavior Health and Human Services

Community College of Philadelphia

Diploma - Medical Assistant

Kaplan Career Institute

High School Diploma -

William Penn High School
LATOYIA PRIESTER