Latrell L. Odom
Philadelphia
Summary
Knowledgeable Customer Consultant with background in providing top-tier customer service and resolving complex issues efficiently. Successfully managed customer relationships and improved satisfaction levels through proactive approach. Demonstrated strong communication and problem-solving skills in all interactions, ensuring seamless customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Consultant
Peco Energy
09.2023 - Current
- Established long-term relationships with clients, with assistance with connects and disconnects for gas and electric service , account summary and bill explanations
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Conducted detailed analysis of customer data to identify trends to assist efficiently
Concierge
OPS Security
09.2020 - 09.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Receptionist
H&R Block
12.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Lasalle University
Philadelphia, PA02.2025
College -
University of Pittsburgh
Bradford, PA03.2021
Highschool -
Eastern Charter Academy Charter School
Philadelphia, PA06.2019
Skills
- Fast learner
- Hard worker
- Efficient
- Consistent
- Good with time management
- Computer skills
Timeline
Customer Consultant
Peco Energy
09.2023 - Current
Receptionist
H&R Block
12.2022 - 04.2023
Concierge
OPS Security
09.2020 - 09.2023
Lasalle University
College -
University of Pittsburgh
Highschool -
Eastern Charter Academy Charter School
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