Latrell Pray
Brookhaven
Summary
A professional logistics coordinator with a proven ability to manage and optimize dispatch operations, adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Focused on team collaboration and achieving results, I am reliable, adaptable to changing needs, and skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency. As a professional leader in youth development and mentorship, I have a strong commitment to fostering supportive environments, with expertise in conflict resolution, program planning, and community outreach. I am driven by a passion for empowering young people. With a background in retail, I prioritize high standards, customer service, and building customer loyalty. Known for my reliability, flexibility, and teamwork, I am skilled in cash handling, conflict resolution, and providing exceptional service. Additionally, as a sales professional, I have a solid track record in driving revenue growth and enhancing customer satisfaction, with a focus on building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. My communication, problem-solving, and time management skills ensure consistent goal achievement in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher /CCTV Operator
Allied Universal Security Services
02.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Operated and maintained surveillance equipment.
Youth Leader
Boys and Girls Club Of Chester
10.2022 - Current
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement.
Customer Service Cashier
Lowe's
05.2021 - 03.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Sales Associate
Charlette Russe
05.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Applied Science - Hair, Skin, & Nails
Empire Beauty School
799 Sproul Rd Springfield Pa08-2022
High School Diploma -
Chester Charter School For The Arts
1500 Highland Ave, Chester PA, 1901306-2020
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Real-time analysis
- CCTV camera operations
- Relationship building
- Strong work ethic
- Teamwork and collaboration
- Time management
- Patience and composure
Accomplishments
- Supervised team of 7 staff members.
- Achieved [Result] through effectively helping with [Task].
- Awarded “Employee of the Month” 3 times in 2021.
Certification
CPR
Languages
English
Full Professional
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Preference
Work Type
Full TimePart TimeGig WorkInternshipWork Location
HybridImportant To Me
Paid time offWork from home optionHealthcare benefitsTeam Building / Company RetreatsWork-life balanceCareer advancementTimeline
Dispatcher /CCTV Operator
Allied Universal Security Services
02.2023 - Current
Youth Leader
Boys and Girls Club Of Chester
10.2022 - Current
Customer Service Cashier
Lowe's
05.2021 - 03.2022
Sales Associate
Charlette Russe
05.2019 - 12.2019
Associate of Applied Science - Hair, Skin, & Nails
Empire Beauty School
High School Diploma -
Chester Charter School For The Arts
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